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Klaben Ford Lincoln

Kent, OH

5.0
15,220 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 15,220 reviews

November 17, 2025

Bo helped me a lot. he was very professional he made the experience of buying my first car easy and comfortable. More

by Tyler.morehead08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Went in for an oil change, Joe who normally takes care of me was busy with another customer. Anthony offered to help so I didn't have to wait. My son had an eye doctor appointment so this worked out. Anthony More

by JMERRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Another pleasant service experience at Klaben Ford/Lincoln. Everyone is always friendly and helpful. Youb don't always get that at other dealers and service locations. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Robert was extremely professional and did an excellent job communicating with me throughout the process. He easily explained the work needed and why it was recommended. He also did an outstanding job work More

by screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

I had a check engine light come on that required. Service visit. As always Kim went over and above to get me in and out while being friendly and courteous. I have been going to Kim for many years and More

by bdavis_44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Klaben has sold me a series of cars over the years. For much of that time Kim has been my service rep. She is great! There has never been a time when what I needed could. To be provided. The service More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Always a friendly experience. Quick and convenient. All was explained and verified. As always Mona is the best. More

by JAW346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Great experience! My family has shopped here before. I am so glad that I finally came in. I worked with Bo and Roscoe were great! More

by Busyone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2025

Very difficult to get anyone in service to answer the phone I called 15 time in 2 day no answer, the i call and left 3 messages to have Gavin call me the next day another 2 messages. I understand being s More

by ARNOLDJEFF27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Fano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2025 -

Klaben Ford Lincoln responded

Jeff, Thank you for taking the time to share your candid and detailed comments regarding your recent experience here at Klaben. We ask for feedback via multiple venues because your opinions are very important to the entire Klaben Team. We read and value honest feedback that tells us how we are doing when it comes to meeting and exceeding the expectations of our customers. After reading your comments I was mortified, embarrassed, and frustrated to say the very least. I apologize for our multiple missed steps, and complete lack of empathy during this visit. No excuses. Putting myself in your position, I would feel the same way. I empathize with your frustration, disappointment, and lost confidence. It was a pleasure meeting you over the phone today and your additional time and valuable insight were greatly appreciated. It is my responsibility to then take this and use it internally for coaching and counselling. Our culture is all about doing what's right for our customers, and raising our hand if we make a mistake or fail in delivering the level of experience they deserve. As we discussed I look forward to working with you in having the opportunity to make right a situation we completely and clearly created. Thank you again for your feedback. Sean Bradford – sbradford@klaben.com

November 16, 2025

Don’t know everybody’s full names but Mike scheduled a service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery More

by Cpurses1229
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure which Mike set up original appt.