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Klaben Ford Lincoln

Kent, OH

5.0
14,863 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,863 reviews

October 25, 2021

The service team worked to accommodate my schedule. The repair took place at my home which was truly above and beyond. I would highly recommend Klaben service and have shared my positive experience with s More

by williamsbernett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Tyler Schultz
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the recommendation, and have an amazing day!

October 25, 2021

The service department is awesome! They make it easy to schedule appointments for my vehicle. The service manager is always very helpful and friendly. And I appreciate getting a courtesy vehicle that i More

by cssayre123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 24, 2021

Very good service, They helped me out a lot, and are very reasonable people!!! Thank you Louis, Matt, And Roscoe. - From a very happy customer 😊 More

by Brittanyurdiales10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! We look forward to your next visit! Take care!

October 24, 2021

Awesome service and customer attention! We found the vehicle we wanted in Kent from Nashville, TN. Xavier picked us up at the airport to complete the purchase of our new vehicle. They bent over backward More

by Ap316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Douglas Lewin, Xavier Platek
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 24, 2021

Amazing. Accommodating. Wouldn’t take my car anywhere else. Thank You for your professional service. More

by Mariedean1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2021

Louis Polos was knowledgeable, friendly, and helpful. He was a pleasure to work with. He took a personal interest in us. It was a pleasure to do business with you. More

by Deb_Lou_Gliozzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Louis here at Klaben Ford! We hope to be of service to you again! Take care!

October 23, 2021

Very helpful. Took care of everything beginning to end. Made the process very enjoyable and stress free. More

by Beardoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Beardoo responded

Thanks Louis. Love the Maverick

October 23, 2021

The sales representatives worked hard and are extremely helpful, courteous and easy to work with. However, the detail shop was not very good. I was very disappointed when I showed up to pick up my truck. More

by Angus3se
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Xavier Platek
Oct 26, 2021 -

Klaben Ford Lincoln responded

Thank you again for your honest feedback and taking the time to share additional insight with us. We enjoyed meeting you over the phone and speaking with you. Your perspective was enlightening in a couple ways and we have had an opportunity to take that back to the team and reflect on our opportunities to improve because of it. As we discussed, our customer’s feedback is extremely important to us and proves to be one our best resources, helping improve our ability to provide the best experiences for them every time. You deserve that and when we fail it becomes our mission to reach out, apologize, and make right the situation we created. Service and sales management have discussed this and all of the variables of the situation, including the distance you travel to do business with us. As much as we appreciate the business, more important to us are the relationships we stand to gain and maintain based on confidence and trust. Thank you again for your feedback. As always, I and the entire Klaben team remain at your service. Roscoe Woodberry – Rwoodberry@klaben.com Sean Bradford – sbradford@klaben.com

October 23, 2021

I ordered and purchased a Ford Maverick working with Louis Polos from Klaben and had a wonderful experience. Easily the best and smoothest car buying experience I’ve ever had. Louis was very friendly an More

by adamoliver2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

October 23, 2021

I always try and deal with JOE FRENCH in service.--NOT ONE PROBLEM SO FAR. More

by POPTALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

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