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Klaben Ford Lincoln
Kent, OH
13,584 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 13,585 reviews
August 22, 2019
Pain Touch Up The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. More
by WLANE
Verified CustomerEmployees Worked With
Helpful August 22, 2019
Lack of Communication and Urgency I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was pot I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was potential issue. I made an appointment a few weeks out, and brought it in as scheduled. When I made my appointment, I was told the recalls should only take a day. I had my husband and 6 month old son follow me out to pick me up, and the next day waited for a call with an update. As it got close to the end of the day, my husband and I were both calling the service center for an update, as we were both at work, and trying to figure out who was picking me and my 6 month old son up. We finally got a hold of someone after 5, who said my car wasn't even looked at and they were "backed up". I reiterated that I understand that back ups happen, but I would have liked to have been communicated with and updated. Also, if you knew you were backed up, my recalls were not an emergency, and I would have happily rescheduled. They proceeded to arrange for a rental for me, and said it would be at Northfield as our child care is in Macedonia. However, without calling us back to ask, there was no availability at Northfield, and they sent us out to Bedford, which is the opposite direction of our house in Aurora. At this point, it was 5:30, and the rental place closed at 6, so we got my 6 month old, drove all the way to Bedford, then had to get him home in Aurora in time to eat. This was unnecessarily stressful. The next day I get a call that the person still hasn't even looked at it and there was no ETA. I told Joe that I would be picking up my car the next day either way, and would take it somewhere else to get serviced. He then called on the next day (Friday) and said my car would be ready at the end of the day. I went and picked up my car, and not a single person apologized for the inconvenience. I was so disappointed in my experience and shared this with Joe. When dropping off my car initially, I made the comment that I like to get my work done here because this is where I bought my car, so all the service records are in one place and that I would be looking to trade in my car in the near future for something bigger (i.e. the 6 month old). I will absolutely not be purchasing from Klaben after this experience and will take my business elsewhere. I am completely understanding that things come up, but the lack of communication and empathy and respect for my time is the reason why I will not be coming back to Klaben. More
by anonymous
Employees Worked With
August 22, 2019
Worked on my terms/schedule Chris Volk showed a ton of respect for my time and schedule. He sent me emails and texts, provided a competitive offer right away, and had the car rea Chris Volk showed a ton of respect for my time and schedule. He sent me emails and texts, provided a competitive offer right away, and had the car ready for me when I came in. More
by Robert S.
August 22, 2019
5 Stars ALL the Time This dealership is over the top amazing. I asked my salesman what he liked best about his job and Chris Volk said "it's who I work for, they have resp This dealership is over the top amazing. I asked my salesman what he liked best about his job and Chris Volk said "it's who I work for, they have respect for their employees and customers too." That spoke volumes to me. People do well and will always be a contributor to an employer that is sincere and respectful. If anyone asks where I get my vehicles it will ALWAYS be Klaben Ford. This was the first time that we didn't spend our entire day at the dealership working on papers. In and done! Thank you Denise Alcorn for your kindness and preparedness and getting us out so quickly. Mr. Klaben you have a great team of people who not only respect you, but LIKE what they do. That's a blessing!! Thank you! Dawn & Dave Fletcher More
by SFletcher
August 22, 2019
Excellent service manager!!! I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make thin I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make things correct and make sure I was a happy customer. Mr.. Klaben runs an outstanding dealership and its very obvious why his service manager goes out of his way to make certain his customers are well taken care of. There is a reason why they are so busy, they are GREAT at what they do!! Thank you again Sean for your outstanding customer service!!! More
by VIOLET.SPAGNOLO
August 22, 2019
Sales Review My husband and I visited Klaben on Aug 17. The salesman Louis and Terry GM were over the top, PROFESSIONALS. We throughly enjoyed our experience. My husband and I visited Klaben on Aug 17. The salesman Louis and Terry GM were over the top, PROFESSIONALS. We throughly enjoyed our experience. We purchased a CPO Lincoln and these 2 gentlemen were beyond knowledgeable We will highly recommend Klaben and we will be back for a car for the wife. Lol. Thanks again, Carrie and Sam Schirripa More
by cs192
August 21, 2019
Outstanding I received quick and courteous service when trading in my leased vehicle. Who could ask for anything more! Thanks! Doug Carter took great care of me! I received quick and courteous service when trading in my leased vehicle. Who could ask for anything more! Thanks! Doug Carter took great care of me! More
by RJKNAPP3214
Employees Worked With
Other Employees :
Heather Knapp, Doug Carter
August 21, 2019
Fair and honest. Matt was well informed and easy to work with. He helped with finding discounts. This review has to be twenty five words long or it will not go through Matt was well informed and easy to work with. He helped with finding discounts. This review has to be twenty five words long or it will not go through. More
by joshos0
Employees Worked With
Other Employees :
Matt Moyers
August 21, 2019
Well worth the drive I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THA I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THANK YOU to everyone involved in solving the problem with my truck. You’ve won my trust and future business! More
by Rick67
August 21, 2019
A team aimed to satisfy their customers The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was v The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was very empathetic to my concerns about the issues and length of time to complete the job. I was satisfied with how Mike B. and Sean picked up the ball and made me feel like they cared. More
by ETMOD
