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Klaben Ford Lincoln

Kent, OH

4.9
13,487 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,489 reviews

March 28, 2018

Wouldn't think of going anywhere else! Klaben has the new car process streamlined and hassle free. We have been dealing with Dave Mott for over 10 years. He's the best! More

by SRUTH32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Mott
March 28, 2018

Great service, Car looks great! Took my car to Klaben for work after an accident. Steve and the staff did a wonderful job of getting my car back to normal. Everything worked out gr More

by TSIM34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
March 28, 2018

Wonderful experience Ty was so incredible to work with. He really took the time to help us find what we were looking for. Will definitely go back to him next time we need More

by HeatherM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Davis
March 28, 2018

2018 Ford Explorer Lease I went to service to see Kim to have work done on my 2015 Ford Explorer. Then ended up meeting up with JT in sales and left with a new vehicle 2018 Fo More

by Explorer2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetreault
March 28, 2018

Used Car Purchase I just purchased a used Focus. I had come in with my father about a month prior to take a look around and see what the dealership had. Nate Bryant was More

by efox814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
March 28, 2018

Best dealership ever. Wouldn't go anywhere else. Best sales staff, best service, best finance team. Best in the business. I would drive from anywhere to work with Klaben. I've bought at least 10 More

by cagraczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
March 27, 2018

Mostly the best 99% if the time Klaben Ford Service is excellent with absolutely no complaints. This visit everything was excellent however my usual tech was not avai More

by Miss Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I usually work with Mona but another tech was involved, Kyle Sott
Mar 27, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your valuable feed back. I also want to thank you for your positive comments as well as for letting us know that you were still a bit uncomfortable as your usual advisor Mona was unavailable. Your comments will be shared with the entire team as we hopefully remember that we must always be aware of how our customers are feeling anytime they are in for a visit. Again, thank you for your feed back and if there is anything that I can do for you please let me know. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

March 27, 2018

the works service. had a problem with the time it took. manager called me and took take of me with a full refund. i was very happy with the phone call and the response t More

by mavogt20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
March 27, 2018

Outstanding service Ty and Jennifer took time explaining everything to us and answering every question we had . We will differently be back in the future. They were all w More

by Robm0233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis
March 27, 2018

Best car shopping experience ever! Terry Baughman was fantastic, very helpful and knowledgeable with all our questions. He's very professional and thorough. The price was right! He More

by Staci Armstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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