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Klaben Ford Lincoln

Kent, OH

5.0
14,837 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,838 reviews

December 29, 2018

Very easy purchase. We checked available vehicles in the area, Klaben had what we wanted and Matt was very helpful in making it all happen. We are very pleased! More

by kard229
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
December 28, 2018

Outstanding Experience I traveled 400 miles on the word of Chris Volk, and Chris came through in flying colors. I was told the MUSTANG GT, that I eventually purchased was i More

by Hulkster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2018

Stress free car buying experience The overall car purchase was transparent, took a minimum amount of time and was conducted in a very professional manner. Chris Volk and Jen Bowen expe More

by happy new vehicle owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2018

Fast, knowledgeable, no pressure car buying experience Dayton listened to what we wanted and never made us feel pressured to make a decision. The experience of buying a car from him was nice and the proces More

by KathyB.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Dayton Parkins
December 28, 2018

10+ Years of Excellent Service I have been purchasing my cars from Chris Moldas and bringing them to Mike Brandvold for service for 10+ years because I trust both of them and they l More

by hale2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2018

Great job in every respect. Would not go elsewhere. All our service questions were attentively listened to, noted, and responded to. Work was performed as promised. Mike did a super job as he always do More

by M & J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Peters who we buy our cars from whenever possible also helped us while we were waiting. 5 Stars , Denise Miller
December 28, 2018

Great service I absolutely love Klaben Ford! The service techs really help you out. The salesmen are also very knowledgeable and helpful. I will not go anywhere els More

by tdavis1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
December 28, 2018

Really needed a new car Dan Peters was awesome and work with me and my financial restraints, to put me in a new 2018 ecosport. It is an awesome compact suv. I really apprecia More

by Mpeters0323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
December 28, 2018

Great overall experience! I had an excellent experience buying my new F150 from Mike at Klaben. There was no pressure to buy anything you don't need and they whole experience w More

by rfitz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
December 27, 2018

only one thing that kept me from giving perfect score everything was great but when got the car back the drivers seat was not how I left it and was a pain to set it right and was greatly upset that it was More

by bearheart6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Dec 28, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our Ford/Lincoln service department. First off, thank your for the positive marks regarding your visit. However, more importantly, I want to apologize for the aggravation of your seat being moved and not returned to its original position. We know better. No excuses. Your comments will be reviewed with those individuals involved as well as the entire team. We ask for feedback through many different mediums and when we receive it, it is our responsibility to use that information to help us get better at what we do, and to remember to always put ourselves in the customer's shoes. I welcome the opportunity to speak with you directly, if you would like to give us further input and details that we can also share with our team members. Again, I thank you for your feedback and apologize for our lack of consideration. As always, we remain at your service. Tom Alcorn, talcorn@klaben.com.

Dec 31, 2018 -

Klaben Ford Lincoln responded

Thank you once again for your feedback and also for taking the time to speak with me on the phone regarding your concern and comments. We always review comments and use them in a productive way that hopefully makes us better. If there is anything that I can do for you, please let me know. Tom Alcorn, talcorn@klaben.com.

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