Klaben Ford Lincoln
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 13,634 reviews
Positive Experience Great customer service! The two gentlemen we worked with listened and was able to show us three examples of the car we were looking for quickly. Pos Great customer service! The two gentlemen we worked with listened and was able to show us three examples of the car we were looking for quickly. Positive buying experience!!! More
Ford Fusion Service (Also completed a review on CSSI survey) We were very satisfied with the service on our Fusion. Our advisor, Kim Wolfram is very knowledgeable about cars and explained everything that was go We were very satisfied with the service on our Fusion. Our advisor, Kim Wolfram is very knowledgeable about cars and explained everything that was going to be completed and also checked other items to be sure all was in working order. We enjoy working with Kim. She is very helpful, friendly, accommodating, personable and is truly an asset to your team! More
Just wish they'd honor others' coupons Kyle is the best. He treats me with respect and gets the best price he can for what needs to be done. We receive coupons from the dealership where we Kyle is the best. He treats me with respect and gets the best price he can for what needs to be done. We receive coupons from the dealership where we bought the car, but not from Klaben. It would be so helpful if they would send us their coupons or honor those of the other dealership. More
Joe Bellian salesmanship Professional service,explaining all car features. Took a lot of time with us. Would gladly recommend him to anyone interested in purchasing a new vehi Professional service,explaining all car features. Took a lot of time with us. Would gladly recommend him to anyone interested in purchasing a new vehicle. More
Oil Change and Part Replacement Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they fou Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they found a bulletin for our Ford and told us the next time it came on to come right in. A week later the check engine light came on; I called, was able to drive right in, and they quickly got me a rental and had the part replaced and the car ready to go the next day. Everything was covered from the bulletin. Fantastic service and customer care! More
Easy and fast process. Terry was knowledgable of the loan process and was easily able to find a vehicle that matched what I neededmaking for a fast painless experience. Terry was knowledgable of the loan process and was easily able to find a vehicle that matched what I neededmaking for a fast painless experience. More
Klaben visit Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. A Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. Advisor Kyle helped me with a problem I was having with my NAV. Very pleased with my visit. More
Lengthy Although this is a large purchase, I feel it could have moved along a little faster. The waiting and being moved from office to office seemed like a w Although this is a large purchase, I feel it could have moved along a little faster. The waiting and being moved from office to office seemed like a waste of time. More
Arrived skidish and left smiling. Buying or leasing a car can be a very scary process. At no time did I feel uneasy, Doug made me feel very comfortable. Each and every point was explai Buying or leasing a car can be a very scary process. At no time did I feel uneasy, Doug made me feel very comfortable. Each and every point was explained thoroughly. We will definitely lease from Klaben again. More
#1 customer service From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Takin From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Taking care of checking me in immediately so I could get into my rental and get to work. Loretta at the rental car agency is absolutely lovely too! I had been a disappointed customer of Liberty Ford in Solon for over 8 years. I just thought poor customer service had become the new normal. Not so!! The drive to Kent is so worth it! So impressed from beginning to end with every employee I came in contact with. Thank you! More