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Klaben Ford Lincoln

Kent, OH

4.9
13,539 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,539 reviews

August 21, 2017

My first car from Klaben. Tim really took the time to go over the car with me and broke down the warranty as well. He let me walk around look at what I wanted instead of tryin More

by Cwinchester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Eisentraut, Stephanie Slomberg
August 21, 2017

Matt was an amazing salesman Matt Moyers was a great salesman get answered my questions and concerns without hesitation. The process was quick and non painful. I will deffinetly More

by Nitetrain06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
August 21, 2017

servicing and front brake replacement I was happy with the service work that was done. I was disappointed with the quality of the Motorcraft brake pads that were first installed on the ca More

by wkraynak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
Aug 21, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to give us your feedback. I'm very sorry that the first set of brake pads ended up being noisy. Hopefully this new set of pads will give you years of quiet, stopping performance. We stand behind our work and behind the Motorcraft/Ford parts that we sell. So, if there happens to be an issue in the future, you can count on us make it right. Please feel free to contact either of us if we can be of assistance. Tom Alcorn Service Manager Klaben Ford Lincoln, Inc. 330-593-6720 Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722

August 21, 2017

Wonderful Experience!! Meeting and working with Jeff was the best experience I have ever had purchasing a car. Jeff takes great care making sure you understand everything. More

by pkru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault, Stephanie Slomberg
August 21, 2017

Great Service My service was quick and hassle free! I was on a timeline and needed my service done ASAP, they were able to work the schedule around to meet my needs More

by WIRTZ.ALLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis
August 21, 2017

Fiendly, helpful Employees Everyone at Klaben is so supportive and helpful to everyone, always as the saying goes " Service with a Smile....Can always figure a way to make sure More

by PAPAPNINA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
August 21, 2017

Good friendly sevice Fast and friendly service ! Mona Crooksis is always out going and helpful! I just enjoy the experience of bringing my car in for service because I 'm More

by wasp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2017

A Wish Fulfiled I just today bought my "Dream Car". My friend and I had made plans to purchase a Ford Mustang. I wanted a convertible, he relented. However, after More

by Gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
August 20, 2017

Brake replacement service On 7/27 my front brakes andctotors were replaced. I drove my car and found the brakes to be soft and had to press harder than normal to make the brake More

by SLINGO55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Klaben Ford Lincoln responded

Thank you for speaking with me today regarding your recent repair work at Klaben. I truly appreciate the time you spent with me on the phone and also completing the dealerrater.com survey. We value your loyalty to Klaben. We know that you have relied on us for many years and that you have been counting on us to provide you with quality service. I'm very sorry that we created a concern during the first brake repair. Thank you for the opportunity to correct our fault.It's very important to us that we were able to restore your confidence in Klaben. Please feel free to contact me any time. Tom Alcorn Service Manager Klaben Ford Lincoln, Inc. talcorn@klaben.com 330-593-6720 .

Aug 21, 2017 -

SLINGO55 responded

Tom, Thank you for reaching out and reassuring me that my concern of potential future damage with my brake pad is unwarranted. I highly recommend Klaben and the service team. I will continue to have my vehicle serviced by one of the best dealerships.

August 19, 2017

Roscoe! Roscoe came to the rescue! I was in need of a new car that fit my situation and Klaben made it happen. They are honest and straight forward. They don' More

by SPrice211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
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