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Klaben Ford Lincoln

Kent, OH

5.0
14,828 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,828 reviews

May 08, 2018

Engine Light On Trouble codeP0430. They replaced catalytic converter and spark plugs. 2012 F150 only had 34,500 on it.I hope my low milage driving habits do not cause More

by EPALMER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018 -

Klaben Ford Lincoln responded

They you for your input and feed back regarding your recent experience at our Ford service department. We appreciate the positive marks and also recognize your concern of potential future problems. Just know that our team members are here to help address any issues that may arise down the road. We remain at your service. Mike VanHoose, mvanhoose@klaben.com.

May 08, 2018

Upper ball joints and other service I would highly recommend quick lane to anyone and everyone! I felt as if I was dealing with professionals which is very refreshing. Most other service More

by EZMAIL59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Floyd Bowen
May 08, 2018

courteous and timely Joe and the service department offering courteous and timely assistance with my regular maintenance need. I appreciate their help and attention to mak More

by MichaelAusperk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

Awesome salesman Matt got us the best deals and got it done in a timely manner. Ask for Matt Moyers he will hook you up every time. More

by Kris Brodzinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Andy Bellian
May 08, 2018

Great service This job was a recall for gas line flange replacement. I waited for the job to be done and job was completed within the time limits they told me. Ver More

by SLFOBEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

great service Mike in service, great job on what was needed, good follow up for the customer, able to work with my schedule, have a great day More

by JIM97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

leasing a new car we have been dealing with this dealership for years and have always had great service-Paul Everest is our sales person and he does a great job. More

by barb houston
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paull Everest, Mike Klaben,
May 07, 2018

2018 F-150 I ordered a new F-150 through Klaben. Chris kept me updated on the building and delivery, and was very helpful. This is the second new car we have p More

by AEMAGLOTT
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018

Thanks Made purchasing 2 new vehicles a breeze. Fair and honest with trade ins and purchases. Would definitely recommend to everyone to purchase their vehic More

by Tom K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
May 07, 2018

Warranty work Came in for door latch recall, and transmission shudder. Promise time was pushed back too many times and my right lower ball joint only had slight pla More

by DANE7434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
May 07, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your experience and for the positive survey scores. Your feedback is important and we take it very seriously. Thanks as well for speaking with me this afternoon to discuss the need for the ball joint. I sincerely apologize for accelerating the need for the ball joint. Obviously, we did not intend to cause you any additional concerns. I hope that our discussion coupled with the goodwill extended to you by Klaben demonstrates our genuine concern for your satisfaction. I hope to see you again in the future at Klaben and feel free to contact me directly. Sincerely, Carl Bujorian Service Manager Klaben Ford Lincoln, Inc. 330-673-3139 ext 230 cbujorian@klaben.com

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