Klaben Ford Lincoln

NEW TRUCK I GOT A BRAND NEW TRUCK A FORD F150 AND I LOVE IT. DON BATTEN WAS A GREAT HELP AND MADE IT FUN TO GET A NEW VEHICLE I GOT A BRAND NEW TRUCK A FORD F150 AND I LOVE IT. DON BATTEN WAS A GREAT HELP AND MADE IT FUN TO GET A NEW VEHICLE More

Always a pleasure We’ve been going to Klaben since 2014. They are the best dealership ever. Love the no pressure atmosphere. We will definitely keep coming back! Thank We’ve been going to Klaben since 2014. They are the best dealership ever. Love the no pressure atmosphere. We will definitely keep coming back! Thank you. More

Best Dealership ever! I have been buying and leasing cars at Klaben Ford for 10 years now, and I would not even consider any other place for such an important decision. Ric I have been buying and leasing cars at Klaben Ford for 10 years now, and I would not even consider any other place for such an important decision. Richard Klaben, and his crew are THE best. This time sales associate was Chis Volk, and his level of professionalism was incredible. Like the entire dealership is was easy, low pressure and reassuring was usual. I could not be happier with my Escape, my deal, and my experience. And the service after the sale is incredible too. More

We had the best experience we have ever had! My fiance Jeff and I came in today (3/24/18) and had an awesome experience with Louis Polos. He made us feel very comfortable and welcome. We felt he My fiance Jeff and I came in today (3/24/18) and had an awesome experience with Louis Polos. He made us feel very comfortable and welcome. We felt he went above and beyond for us and that is hard to find in most people. He went as far and holding our baby and playing with him while we called progressive for our insurance information. Having him as a salesman was pleasant and I will most definitely be returning! More

Excellent Experience Great working with Ty Davis. No hassle. No pressure. This is my second lease with Ty and Klaben and they have a customer for life. Great working with Ty Davis. No hassle. No pressure. This is my second lease with Ty and Klaben and they have a customer for life. More

Excellent Service Always convenient to schedule appointments and staff is always so friendly. Thank you for all your assistance in helping me keep my vehicle safe and r Always convenient to schedule appointments and staff is always so friendly. Thank you for all your assistance in helping me keep my vehicle safe and reliable! More

Unexpected Purchase My wife an I found ourselves in the position of having to buy a new vehicle this week. Her 2009 Escape came in for repair and the problem was terminal My wife an I found ourselves in the position of having to buy a new vehicle this week. Her 2009 Escape came in for repair and the problem was terminal. I reviewed the condition of the vehicle with Kim Wolfram, our service advisor along with Aaron, one of the technicians. Two other technicians came out to discuss the problems with me. Simply stated, the old vehicle was not worth fixing. After nearly 200,000 miles, we could not complain. I walked over to the showroom and asked for Mike Cooney, our regular salesperson. Mike was not there. Brandon Johnson asked if he could help. I explained my current situation. Brandon took the time to help me figure out pricing and equipment on a new Escape for my wife. I had advised Brandon that I appreciated the help he was giving me but I would only buy from Mike. Brandon said "no problem". Brandon said he just wanted to help. My very unhappy wife arrived at the showroom at 6:00pm, closing time. Brandon and Rich Klaben stayed late to talk to my wife and show her the features on the new Escape. Aaron, the technician came over and helped to explain the issues with the old car. Everyone did their best to help my wife adjust to the fact that the love-affair she had with her old vehicle was over. They all stayed until a new vehicle had been selected. Over the next two days Brandon spoke to my wife several times gathering information to make the process go smoothly. He did whatever was needed to make the new purchase easier. During this time Mike called both my wife and I to make sure all was going well. We picked up the new Escape today and finalized the paperwork with Christine Klaben. Christine was a joy to work with. She took the time to explain everything and help us digest the unexpected purchase of a new vehicle. Throughout the process everyone at Klaben was great. They understood my position of having to buy a new vehicle unexpectedly. They understood that my wife had to let go of a vehicle she loved. I cannot say enough about how well we were treated. There was no pressure and they did their best to get us a vehicle at a good price. I can go anywhere and buy a vehicle. I will continue to go to Klaben because of the people and there attitude. They have our business not because of the brand or price but because of the people. Trent and Gerry Springer More

Certified Goodness I had often commented to our service adviser, Mike Brandvold, that I wanted to drive our Mercury Milan until the wheels fell off. Well, one of them al I had often commented to our service adviser, Mike Brandvold, that I wanted to drive our Mercury Milan until the wheels fell off. Well, one of them almost did. It was a great eight year old car with 160,000 miles on it. It sill looked an drove like new. I stopped in the dealership just to take a look at what was available. I never expected to drive away with a different vehicle. Chris and Don showed us some great cars. We liked one of the Certified Lincoln MKZ cars on the lot. The whole sales team went out of their way to work a deal that everyone was happy with. Now, I walk out of the house into the garage and see the MKZ parked where the Milan once was and I'm not disappointed. This is an amazing car that we are blessed to have. Thank you to all the folks at Klaben in Kent that enabled us to purchase this car. More

Great Service and Accomodating as always Mike went out of his way to help me get my truck in and out for necessary service. He always communicates and accommodates my schedule to get my serv Mike went out of his way to help me get my truck in and out for necessary service. He always communicates and accommodates my schedule to get my service completed. More

Great service and completed in timely manner I brought my Ford Fusion in for new brake pads and rotors. My service person saved me $100 in reward service points. The work was completed an hour ea I brought my Ford Fusion in for new brake pads and rotors. My service person saved me $100 in reward service points. The work was completed an hour earlier than anticipated. More