Klaben Ford Lincoln

The Works Oil Change Mr. Bowen has also coordinated my service needs in the past. He has always been friendly and professional. Mr. Bowen reviews the service information Mr. Bowen has also coordinated my service needs in the past. He has always been friendly and professional. Mr. Bowen reviews the service information with me and I believe he is knowledgeable and trustworthy. Plus, the store is always clean! More

Amazing place, amazing people!!! Everyone needs a award!! I drive 1 hr just to come here to get service done to my car, I had really bad experiences other place by where I live, so I needed to find a place to I drive 1 hr just to come here to get service done to my car, I had really bad experiences other place by where I live, so I needed to find a place to go to, so I looked at my car fax on where my car was serviced at befor i owned it. So i call figured why not mind well call, and I had the pleasure to talk to one of the best service advisor i have ever delt with in my life. Customer service is everything. Sometimes now a days it's hard to find trusting customer service people that actually care, I work at homedepo and I try to treat people with honestly and fairness, but I felt like I was in great hands as if it was me doing it with Carli Ramage, I swear this woman needs a raise or a award, best experience I ever had, and also the staff that took part in helping with my car deserves a award to. I'll never go anywhere else from now on after this experience, I'll drive a hr to klaben ford in kent for anything on my car just because of Carli!!!! Matter or fact my car is there again right now, and I'm not even worried cause I know I'm in the best dealership/service shop I have ever been to. More

Tim and Tyler are the best!! What a dynamic duo. Tim and Tyler made my experience enjoyable. I don't believe that many people would say car shopping/buying is enjoyable, but i What a dynamic duo. Tim and Tyler made my experience enjoyable. I don't believe that many people would say car shopping/buying is enjoyable, but it truly was. They explained everything about the costs and breakdown of the car and answered all my questions. Quite a bit of time was spent with me going over the technology package, and how to use all the bells and whistles. Plenty of laughs were shared. Everyone I came in contact with was courteous , friendly and helpful. Christine was also a joy even though I was handing over my money. She was friendly and professional. A friend told me to go to Klaben because they were nice. He certainly was right. I still need to thank him. I too will be recommending Klaben Ford Lincoln in Kent. More

Great Job Excellent Service! It was ready within 2 hours! I definitely will bring my company vehicles in for Service there. We have over 8 Ford company vehicles Excellent Service! It was ready within 2 hours! I definitely will bring my company vehicles in for Service there. We have over 8 Ford company vehicles. More

Friendly, professional dealership I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referr I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referring family and friends to their dealership. The service they provide is always prompt and friendly. More

Service that goes above and beyond! Imagine bringing your 2008 Ford Edge in for service because of a trouble light and two weeks later having it towed back to service to find out the ti Imagine bringing your 2008 Ford Edge in for service because of a trouble light and two weeks later having it towed back to service to find out the timing belt slipped and the engine repairs are to costly to repair. This is what happen to me at Klaben Ford. Needless to say I was upset. I had just paid off my car last year and wasn't expecting to buy a car anytime soon. I started looking on-line for cars I could afford and set an appointment on-line to see some cars Saturday morning. Brandon emailed me right away and then called me back after 9pm that Friday night. When I arrived at Klaben I was greeted by Tim and we discussed what cars I was interested in. I discussed how upset I was with my car and he suggested I talk with Mr. Klaben. Mr. Klaben took both the time to find out why I was upset and research what service was done to my car and to find out what went wrong. I appreciate the professionalism and going above and beyond to resolve my issues and finding me a car that fits with my budget. Tim, thanks for your patience - I love my car!! Again, Thank You Mr. Klablen and thanks for your wonderful and thoughtful staff! More

great leasing experience went in with a lease i needed out of due to mileage. the switch went smooth and fast and im in my new car with no worries. went in with a lease i needed out of due to mileage. the switch went smooth and fast and im in my new car with no worries. More

They know the details of the vehicles being sold. This dealership answered all your questions and did not pressure you. The car is great on ride and comfort. Great to support local dealer. Ford is m This dealership answered all your questions and did not pressure you. The car is great on ride and comfort. Great to support local dealer. Ford is making a great car for fuel savings. More

great service at Klaben the staff when I arrived was very curious and helpful, it was so good I took a short nap while waiting on my car. I don't recall each person by name the staff when I arrived was very curious and helpful, it was so good I took a short nap while waiting on my car. I don't recall each person by name that was there but I originally set up to have my car picked up and decided I should get out of the house, the process to set up the pick up was very easy and I worked with Carli on that, when I decided to bring the car in myself , she set me up for the same appointment and when I arrived they were very curious and I felt welcome. More