Klaben Ford Lincoln

Best car dealership I just wanna start off by saying Kalebn is the best . They are always so nice and helpful ! My finance and I have been loyal customers for 5 years now I just wanna start off by saying Kalebn is the best . They are always so nice and helpful ! My finance and I have been loyal customers for 5 years now and we will never go anywhere else ! If we ever have a problem they are doing whatever they can go make it right ! When you walk into Klaben you instantly feel like family and I think that’s one of the reasons I love Klaben . If your looking for a car and a great sales man please ask for Terry B! You will not be disappointed , I promise ! Also Jenn Bowen was so helpful and made sure she was very detailed with all the important info she was telling us! Thanks again Klaben for my new baby ! We love it 😊 More

Dave Mott / Richard Klaben are the best One of the best leasing experiences ever. Klaben Ford always does right by our family. Well organized, professional, courteous and always seem to ju One of the best leasing experiences ever. Klaben Ford always does right by our family. Well organized, professional, courteous and always seem to just make the payments workout. Dave Mott and Richard Klaben are my go-to guys! When you deal with Klaben, you feel like you are being taken care of by members of your family. More

My visit to the Klaben Ford Dealership was amazing Everyone working there was so professional and courteous, I absolutely love my 2018 Ford Escape.. My salesman JC Crawford was so patient with me, whil Everyone working there was so professional and courteous, I absolutely love my 2018 Ford Escape.. My salesman JC Crawford was so patient with me, while I was choosing the right vehicle for myself. Thanks again Klaben Ford. More

When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More

Never underestimate how AWESOME a dealer can be! Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Linc Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Lincoln MKZ, one being tires. The low profile tires on new cars has not worn well, and this last new car one of the tires blew out at 20,000 miles. MR. Rich Klaben had roadside assistance handle my mishap within hours, and installed four NEW tires at no cost to myself as his service manager Tom was unavailable and Carl handled the complete process Including loaner car. When I received my car back it was washed and ready to go. MR Klaben took It upon himself to phone me that evening and ask if I was completely satisfied. WHAT A GREAT SERVICE, And SALES team. Like visiting friends when you go for service.. More

Purchased a Ford Escape titanium Doug Carter was a very dedicated and efficient salesman. He made my purchase painless and welcoming. I will recommend him and Klaben ford to anyone I Doug Carter was a very dedicated and efficient salesman. He made my purchase painless and welcoming. I will recommend him and Klaben ford to anyone I know who wants to purchase a car. Also the signing was fast and friendly. Christine Klaben was awesome. Thank you guys so much I love my new car!!! Olivia and David Huff More

A difficult a situation made easy! We had a pleasurable buying experience from start to finish. We weren't pressured into buying a vehicle nor were we made to feel inadequate. Our sale We had a pleasurable buying experience from start to finish. We weren't pressured into buying a vehicle nor were we made to feel inadequate. Our salesperson was Branden Johnson and he made us feel comfortable with our purchase. We had the pleasure of meeting Rich Klaben as well as Christine Klaben in financing, based on the way were treated we can see why they have been is business for so long. We will definitely come back! More

Superior Customer Service! Dave Mott and the Kllaben team was very customer focused from beginning to end. They made the experience of purchasing my truck very personable and en Dave Mott and the Kllaben team was very customer focused from beginning to end. They made the experience of purchasing my truck very personable and enjoyable. What I liked best was how realistic and honest everyone was throughout the process. I won’t be buying from any other Ford dealership In the future, More

Great Experience I bought a 2017 Escape from Matt, Tim, and Andy in August of 2017. They are personable, down to earth, and willing to work with you. Sadly my wife g I bought a 2017 Escape from Matt, Tim, and Andy in August of 2017. They are personable, down to earth, and willing to work with you. Sadly my wife got into an accident and the brand new car was totaled. I contacted Matt and he got my wife into a new 2018 Escape. Matt, Andy, and Christine made the experience as stress free as possible. I highly recommend everyone I dealt with if you're looking to buy a new car. More