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Klaben Ford Lincoln

Kent, OH

5.0
14,709 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,709 reviews

March 09, 2018

Easy Process Great experience overall. I never felt any pressure and felt comfortable with the obvious team atmosphere. I would highly recommend Klaben to anyone l More

by Sirk20001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson
March 09, 2018

Awesome bob Yes bob at Ford is awesome we have been dealing with bob for over 6 yrs and love him we trust him fully with our life More

by Carlas65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Paytas
March 09, 2018

Another unbelievable experience Thank you to Ty Davis and Rich Klaben for working so hard to get our deal done. Both of you went above and beyond the realms of customer service to on More

by ktoppin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis
March 08, 2018

Had a very good experience from the time a walked in Klaben From the time I walked into Klaben Ford, my salesman, Joe Bellian, made me feel right at home, like I was an old friend. Joe Bellian made my decision More

by dennyy82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian,Jennifer Bowen , Joe Bellian
March 08, 2018

Easiest car buying experience ever! Chris Moldas and Klaben Ford made my lease end trade in experience the easiest ever. Chris was very nice to work with. He put me in the vehicle I want More

by Holly 1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2018

Amazing, fantastical!!! Mike Cooney was amazing! He help us get the vehicle that we wanted and the payments we wanted!! He is amazing!! I will be recommending him to everyone More

by Bungo Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2018

We had an excellent experience We purchased a new Ford Focus on 3/7/18 and had a very pleasant experience in doing so. Our sales representative, We have purchased several vehicles More

by publichealth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
March 08, 2018

Great experience, awesome people Thanks to Mike Cooney, Matt Moyers, Mr. Klaben, and the Klaben Ford Team, I was able to get an amazing new F150. Every single person there was very h More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
March 07, 2018

Appointment was never made. Been a loyal Klaben customer for almost 15 years. But.... last few service visits haven't been so great. This visit was set up by my salesman when i b More

by ROBBIEBEAR75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 07, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience. Your feedback is very important. I apologize for the unacceptable experience. We failed, no excuses! We missed a step in our appointment process and then made it worse by failing to address our mistake in a manner that put you, the customer, first. Please know that we addressed this issue internally and counseled with our team members immediately after the leadership team became aware of your experience. I am very sorry that our actions caused you frustration and inconvenience. Your business is very important to the entire Klaben Team, but your satisfaction is more important. I hope that you will allow us the opportunity to regain your confidence. We never lose sight of the fact that loyal customers like you are the foundation of our continued success. Please feel free to reach out to me directly if you would like to continue the conversation or if you ever feel the need in the future. I remain at our service. Rich Klaben. 330.673.3139 ext 242.

March 07, 2018

Quality My wife hit a deer and was worried that her mini van would be totaled. Mr. Workman was able to not only fix it, but make it look even better than befo More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
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