Klaben Ford Lincoln - Service Center

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Klaben Ford Lincoln responded

Renee, Thank you for taking the time to provide your honest feedback and for the positive team comments left as well. We share this with our entire team and reflect on its content. We then us it for coaching, counseling, and celebrating. It was nice to speak with you again over the phone and your additional detailed feedback really added clarity to where we let you down. It is my responsibility to personally apologize and the find a resolution that sufficiently makes right the situation we created. I look to resolving your concerns during your upcoming service visit. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Klaben Ford Lincoln responded

Hello John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Klaben Ford Lincoln responded

Hi Matt, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback regarding your recent visit to our Quick Lane facility. Your 5 star responses to customer service, quality of work, and friendliness are greatly appreciated. Naturally, what gets my attention are the comments regarding your brakes and subsequent repair you had done elsewhere. The fact that we put you in a position to question our integrity is unacceptable and I truly apologize for doing so. We are better than what you experienced on this visit. Our organization is not in a position of needing every dollar that we can get today. Our business model is based on creating customers for life, and when we deliver an experience that goes against our model, we take it seriously and address it accordingly on all fronts. I also want to thank you for taking the time to speak with me via a phone call. Your added insight will go a long way with the counseling and coaching of our team members. That being said, I am hoping that my suggested course of a resolution is an indication that we listen to your feedback and take it seriously. Just know that we never take for granted your years of patronage with the Klaben organization. I will end by thanking you again for your feedback and I apologize once more for not delivering the type of experience that you should expect and deserve. I and the entire Klaben team remains at your service. Mike VanHoose, 330-673-3139 ext 707. mvanhoose@klaben.com.

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.