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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,720 Reviews

4,720 Reviews of Klaben Ford Lincoln - Service Center

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July 24, 2022

Kim Wolfram, Service Advisor, ensured a maintenance experience with superior service. Truly great customer service: highly-knowledgeable; assistive; communicates exceptionally well; and, is pleasant. More

by NSUCIC
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 24, 2022

Well my boys where at it again, I call them the nail brothers. I have never had two boys find so many nails in tires in my life. Klaben Ford is the best dealership around. Noticed my sons cars tire goin More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jul 27, 2022 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 23, 2022

I had a wonderful experience with Klaben Ford Lincoln from buying my Lincoln to servicing my car. They are very professional and great communication. Would definitely recommend buying your next car ther More

by kellylanham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 20, 2022

I never had an issue with the Service Department! Always friendly! Always straight forward with their explanations! Thank you! More

by iamrbird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not remember who I worked with.
Jul 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 20, 2022

You don’t want to have to call for service on your vehicle, but if you do, you want to work with someone like Kim. Professional, intelligent, caring and thorough. More

by Sportsdocdom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 19, 2022

The service on my Escape was completed in a timely manner. My service tech Brandon was professional and personable. More

by bjs538
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jul 21, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 19, 2022

The Service Center has always been helpful and assured my car received all of the services needed! More

by jokolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jul 21, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 19, 2022

Great service as always! Beat dealership service I have experienced and would not want to go anywhere else. More

by Wcanderson907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 18, 2022

This is a wonderful dealership to work with. I have come here for years and feel I have received great service. I highly recommend Mike. More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 18, 2022

Very very good and would visit the Dealership again for service on my Lincoln MKC. More

by jr3578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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