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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,764 Reviews

4,764 Reviews of Klaben Ford Lincoln - Service Center

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August 12, 2022

Kim is the best . I have no worry . She a woman of integrity as always helpful. More

by wilsonwlathan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 12, 2022

Another excellent service experience with Klaben Ford! My service advisor, Ms. Mona Crooks was pleasant, helpful, and expert. The service technician did a very good job with my vehicle, and returned it More

by arancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 11, 2022

I love the Service Center, but I am still having an issues and I am going to have to bring my Truck back in again! More

by KSCHILL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 11, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent service experience. We value honest and candid comments that tell us how we are doing so we can continue to improve for our customers . After reading your review it was apparent that we failed to provide the type of experience that you deserve, no excuses. For that, I sincerely apologize. I thoroughly enjoyed talking with you on the phone today and look forward to getting the vehicle back over here so that we can rectify your concerns. Thank you again for your feedback and for taking the time to speak with me on the phone. As always, I and the entire Klaben team remain at your service. Mario Palomba – 330-673-3139 ext. 223 – mpalomba@klaben.com

August 11, 2022

I would like to think Tyler Kline and Tyler Schultz for getting the recall work done on the bronco in a timely manner I also appreciate the car wash More

by Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

August 10, 2022

My Ford Explorer needed breaks before we went on a trip. Jeremy Webster let us know what needed to be done. The job was completed and we were on our way. Jeremy is friendly and very knowledgeable. Great ser More

by A Dray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 10, 2022

Never own a Ford. ......... Due to the current economical situation ....again.....vehicles were hard to come by.....I've have always purchased GMC Yukon XL...custom an More

by DAVIDA4184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

August 10, 2022

I learned about KLABEN from ads on WTAM Radio. I bought a used PACIFICA there. We love this car. Recently the front started making a humming sound. This is indicative of BEARING trouble and it wa More

by drwho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john coco
Aug 12, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 08, 2022

The service manager personally took care of the situation with my vehicle to ensure completion. More

by ROBINPGOLDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Klaben Ford Lincoln responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2022

I always have wonderful service at Klaben! our service representative Kim goes over and beyond to help us out ! my car is running wonderful I’m so glad I came in and got the tires balanced a More

by Probe91gt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Klaben Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 08, 2022

Had a problem with trailer lights not working they fixed the problem in a couple days when they got the part got me a rental car which ford paid for .Klaben treats there customers well. The employees are ve More

by boop73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. We are always more than happy to assist you if anything else comes up. Take care!

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