Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,414 Reviews
Call Service Center (330) 673-3139

5,414 Reviews of Klaben Ford Lincoln - Service Center

Sort by
July 27, 2023

Good experience with Quick Lane. Always courteous, quick, and thorough. This is our usual place to take our cars. More

by TODDANDTRINA
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 26, 2023

the service dept was very helpful right when we pulled the car in. Joe got us all set up and out the door. Great service. More

by GARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 26, 2023

Joe was wonderful. I had an issue with a dying battery and he managed to squeeze me in the next day. He's always great More

by Leslie Graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 26, 2023

My truck was diagnosed properly and fixed properly. All done under the warranty, so all is good. More

by MOONER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 26, 2023

Went in for an oil change, always great service and great to work with Joe French More

by JJCLARK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 26, 2023

New tires and alignment performed. Vibration during high speeds and vehicle pulls to the right. Will be returning vehicle to dealership ASAP More

by TONY5C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Report | Print
Jul 31, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit and for your positive marks left for Tyler. Your feedback is very important to us and is shared with our entire team. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for leaving you feeling anything less than completely satisfied. It was a pleasure meeting you over the phone and I appreciate you taking the time share your additional insight. Through these candid and honest conversations we can see things from a perspective we would not in most cases otherwise see and know. In this case it allowed us to the opportunity to make arrangement to get your vehicle back in and make right a situation we created. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

Aug 07, 2023 -

TONY5C responded

Pulling to the right has been fully corrected and the vibration has been decreased but still present at high speeds. Sean, the service manager, is working with me diligently to find and resolve this issue. I'm very pleased with the level of attention to service I am being given

July 25, 2023

I always enjoy the personal touch. Tyler Schultz was my regular person I worked with, but he was off. Shelby was good. More

by cmarlene04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz, Shelby Wiley
Report | Print
July 25, 2023

Justin was professional & did a great job explaining what repairs I needed. I always have a great experience at Quick lane. Highly recommend Justin & Quick lane. More

by RPD485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
Report | Print
July 25, 2023

Friendly and clean facility. Was told when appointment time would be done and it was. More

by jo.johnson8009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
Report | Print
July 24, 2023

Very attentive to what is going on with the car. Very accommodating with rental car. More

by Ciji70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
Report | Print
1
...
121
122
123
...
542