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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,710 Reviews

4,710 Reviews of Klaben Ford Lincoln - Service Center

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April 01, 2022

My son’s fusion unfortunately had a bent rim. The parts department was excellent trying to help us. Mike Branvold was his usual helpful self and we were able to get it repaired quickly before my More

by firegav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

April 01, 2022

Kim tells you up front on the expected work and guides you through the process. Thank you. More

by xx
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 31, 2022

Incredible kind and professional. Kristin at the front was very kind and helpful. Derek Tenney did an excellent job. Our car was repaired back to its original shape. Excellent wo More

by pegnleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2022

Upon arriving at the dealership for my scheduled maintenance visit I was immediately helped by the service person. He checked my truck in and showed me to the customer waiting area. This area was ve More

by RUSS32458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 31, 2022

I brought my car from this dealership over 6 years ago and have been back for service ever sense. Kim Wolfram has been awesome to work with over the years. She always provides all of the necessary informa More

by Colleen O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Klaben Ford Lincoln responded

Hi Colleen, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

March 31, 2022

Mike is professional and committed to supplying excellent customer service. His honesty, extensive knowledge and trustworthiness is the reason I have been coming to Klaben for several years. I highly recomme More

by Sam T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 31, 2022

Excellent everyone was helpful considerate and willing to help a 93 year old great grandma More

by MIZTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Apr 03, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 30, 2022

Klaben is great! They always get us in and out for service incredibly fast. Kim Wolfram takes such good care of us and is always in such a great mood. She is such an More

by madcapbrewco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 30, 2022

Brought my car in for “the works”, Kim Wolfram has been my service adviser for over 8 year and has alway been a pleasure to work with. My vehicle needed some additional work and Kim had all the figures as More

by lwfolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2022

I always receive warm and friendly service at the Klaben Ford dealership. Someone usually greets me as soon as I drive into the center. More

by jewel.loftin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Apr 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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