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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,788 Reviews

4,788 Reviews of Klaben Ford Lincoln - Service Center

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July 27, 2021

The service staff as always friendly and efficient. The service department makes it easy to want to return for all my service work on my Ford vehicles. More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

The dealership always takes care of my problems promptly. I have been a customer for many years and refer others to Klaben. Thank you for everything. More

by MABDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coleman-----5 Stars
July 26, 2021

Buying vehicle was easy. Staff very friendly. Unfortunately, service availability is an issue. I purchased a maintenance package with my new car. Can’t get the value from ii, because the servic More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Jul 27, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left. This is shared with our entire team and gives us the chance to address internally, coach and counsel in areas necessary, and continue our commitment to providing our customers with the experience they deserve, every time. After reading your comments it was clear to me we let you down, and did not provide the convenience in scheduling for your recent visit, and ultimately failed you as a result, no excuses. I am glad we were able to reach you by phone, apologize, and appreciate your time in sharing additional insight and perspective. As we discussed, it is our responsibility to look at all aspects of your concerns and figure out the best resolve in making right a situation we created. We look forward to making sure you are able to take advantage of all benefits included in your maintenance package in the future as well. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

July 26, 2021

Kim is always so courteous and helpful. I always feel she is taking care of any concerns I may have and is checking on services I may need to have. More

by BUCKEYEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

As usual, I was met by the service advisor promptly and checked in without any undue pressure. Service was completed as requested and I was on my way. More

by parvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2021

Very pleased with the service It was completed on time and done Satisfactorily. It was completed within the time that I was told it would be done and was updated as necessary. More

by KENDUGBET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2021

The woman in service got me a same day appointment at their second facility- Quick Lane. The service was fast and courteous. The price was high but the speed and ease was compensating. Next time I would More

by jenkipp4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

I have been a customer for years and have always been treated with courteous and professional staff from sales to service. I will keep coming back for this reason. Keep up the good work! More

by evanovich, john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

I use Klaben for all of my automotive needs, whether it's a new purchase or maintenance. They always take care of me. Kim is the best! More

by munsongta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Jul 25, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 21, 2021

Nick was very easy to work with! He helped me navigate through my contact with the insurance company without making me feel stupid. Also noticed that I left my handicapped parking tag in the rental vehic More

by DLASSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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