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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,788 Reviews

4,788 Reviews of Klaben Ford Lincoln - Service Center

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May 03, 2021

Excellent service!!! So simple to get my truck fixed , they worked with my insurance and they handled everything!! The auto body guys did a fantastic job! Looks like the accident didn’t even happen! More

by nikkibotsford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
May 03, 2021

Klaben took care of me on a warranty issue with my Ranger and went out of their way to get me a loaner and communicated very well as the the availability of the parts needed and the timing for the completion More

by Mschindler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Halls
May 03, 2021

For over 20 years, Klaben sales and service has been excellent. Easy appointment scheduling. Courteous and friendly service. The on-line scheduling is very convenient.. More

by Rick58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
May 03, 2021

Wow !! I just wanna say THANK YOU VERY MUCH !!!!! To the Service Dept. and to Mike Brandvold he has done it again, he is totally awesome, I can't thank him enough for taking care of me and my car. Mike alw More

by Randy Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Service reps courteous and accommodating. Appointment availability met expectations and return was as promised. Pick up and drop off was done with ease; Mike made adjustments to ensure expectations met. More

by ETMOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

Joe and the rest of the service team do a top notch job from scheduling through entire service and payment process. They always make you aware of anything that needs work and what the options are. More

by RRUTH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

Everyone was very friendly and helpful. The waiting area was clean and comfortable. Joe explained that the service should take two hours and they were finished in just under 90 minutes. It's a bit of a driv More

by BBSuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Kim did an excellent job on recall work, oil change car wash was excellent on my Lincoln. She got Tyler to make a suggestion for fixing a clock problem on my 2014 Escape ---- Disconnect battery. It worked More

by PAULJTAKACS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Kim W. and team are fantastic. The service work was completed as expected and in a timely manner. The concierge service is outstanding and works perfectly with my schedule. More

by savitar16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Kim in service is a rockstar, best service we ever had. Keep up the great job. She deserves a raise for best qualify service. Kim even stayed late so I could pick up my Lincoln after the regular closing More

by jeff@accesable.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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