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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,789 Reviews

4,789 Reviews of Klaben Ford Lincoln - Service Center

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April 13, 2021

Very friendly and professional staff. They let me know what was going on with my car throughout the day. I highly recommend Klaben Ford Lincoln! More

by TKENNEDY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2021

Tyler is super nice and very professional! Super Service from the beginning and to the end of the service. Definitely return for next maintenance service More

by mcclaybb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

This dealership had my back when my very new car was having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction More

by MABDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coleman-----5 Stars
April 12, 2021

I’m absolutely impressed by Nick Johnson’s customer service! He has reassuring and had a customer first attitude. He was easy to talk too and delivered on what he said. More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham, Nick Johnson
April 10, 2021

Just disappointed that I took my car in on Wednesday morning and didn't get it back until the next day. Corey was a very pleasant person when he had to bring me home and pick me up the next day. More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Klaben Ford Lincoln responded

Thank you for sharing your honest feedback with us from your recent visit and for your positive comments. I can't tell you how much we appreciate this and value your insight. We did not meet the expectations we set for you, and for that I apologize again, no excuses. I enjoyed meeting you over the phone and am truly grateful for your additional time spent with me as well as the valuable insight gained. As we discussed, while the ratings our customers give us are appreciated, their thoughts and feelings shared within these reviews are the true rewards and bring such a valuable resource to our team. It is then our responsibility to apply what we have learned and be constantly striving to improve our abilities in providing an excellent experience for our guests every time, they deserve it. When you choose to allow us the opportunity to serve you, we need to make sure we are leaving you feeling confident we have done just that to the best of our ability in every way. Thank you again for providing us with your honest feedback and kind words. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 10, 2021

Due to physical limitations, I was unable to rent a car after I was in a small fender bender. They worked with me and had my car repaired very quickly so I didn't have to worry about not having it for more More

by akiturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 10, 2021

Awesome group of people and very nice and friendly service department. I have been dealing will them for years and hope to continue to deal with them in the future More

by doedoe3928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2021

The front desk staff is friendly and helpful. The technicians are doing great service work. They finished the job in timely manner. The price is fair. The location is close to my home. I love it! More

by LXIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
April 09, 2021

The Kent Ford dealership has always been amazing. Every time I’m there, everyone is always super nice and very helpful. Very nice dealership and amazing people work there. More

by davidsonmikayla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
April 07, 2021

As usual Kim Wolfram did an amazing job getting us in quickly and getting our vehicle fixed and us on our way just as quickly. More

by Bookbug1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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