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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,317 Reviews

5,317 Reviews of Klaben Ford Lincoln - Service Center

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March 09, 2022

My experience with klaben Ford was so awesome the professionalism especially as it pertains to your finance department the young lady named Jennifer Baldwin was just amazing every problem that I had More

by Destry. Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 08, 2022

Very pleasant, knowledgeable, and patient. 100% recommend. He keeps me up to date and does everything to help out. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi Jessica, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Klaben Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

March 08, 2022

I was met by a very cheery female service writer. It only took 30 min approximately for my service and price was reasonable. Place was clean had tv and clean bathrooms. Will take my other cars. More

by Laff415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know service writer female
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 08, 2022

Dealership is excellent in scheduling a time to bring in your vehicle for maintenance. All employees in the service department are very approachable, helpful and knowledgable. Very satisfied with my visits More

by LIBERTYINSPECTIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Klaben Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

March 07, 2022

Changed the oil, rotated the tires. Offered to wash the vehicle, but it was raining. More

by she69wat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 06, 2022

Brought in both cars this week, both for the 30k Mike service. Got a warranty item replaced. Ford pass has helped with maintenance costs. Dealership very responsive on keeping us informed. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

March 06, 2022

tom alcorn, mona and joe are very knowledgeable and helpful they are the reason we keep buying new cars and trucks from klaben More

by maximus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Klaben Ford Lincoln responded

Hi Maximus, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 05, 2022

I have always had a great experience with Klaben Ford service center. My contact has been Joe French. He is very knowledgeable and professional. I have never felt rushed when I speak with him. If I c More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi Sandy, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

March 05, 2022

I was having issues with my wipers on the drivers side and it was calling for a storm so they were able to work me in. I had to get a loaner car for a few days but they got it fixed in a timely manner. More

by angel1b7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 05, 2022

Had to have battery replaced in my key fob. Called in the morning and stopped in after work and was in and out in less than 10 minutes. It was awesome More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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