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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,312 Reviews

5,312 Reviews of Klaben Ford Lincoln - Service Center

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December 28, 2021

Every time i visit their service department I have an excellent experience. All of the service advisors are friendly and knowledgeable. I generally try to work with Mona Crooks. She is outstanding. I More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi George, we appreciate your feedback of our Staff's outstanding service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2021

Klaben is always there for simply repairs to major repairs and all done by the best Techs possible, keep up the great work, Thanks to Rich Klaben for being the Best he can be all the time. More

by ECHAPMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba, Tyler Schultz, Alisea Kight
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 25, 2021

Always on time, friendly and knowledgeable employees. Reasonable and affordable prices. I highly recommend Klaben Ford! More

by ms_smo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 24, 2021

Tyler in the service dept. got my car in right away even Tyler in the service dept. got my car in right away even with a very busy schedule. He took care of a rental car when parts were not readily availabl More

by daekisner
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
December 23, 2021

They were very kind and understanding. Very knowledgeable about my vehicle Knew exactly the right tire for my care! More

by HARLEYROSE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
December 23, 2021

My car looks brand new now after your body shop fixed it. I hope I never hit another deer ever again! More

by wen00711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Brought my f250 in for a oil change and tire rotation. Mike Branvold greeted with a smile and a good morning. He asked if there where any concerns I stated my heated seat was acting up, he wanted to make More

by firegav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Thank you Team Kent, I can always count on your service and honesty and speed of service More

by ERK3100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Alisea Kight
December 21, 2021

It was time for a oil change. Made my appointment a couple weeks in advance, but of course the holidays had me crunched for time, asked mike Brandvold how long and if I could have it in a couple of hou More

by firegav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2021

They do what they say they they will do in a timely manner and totally hassle free. More

by steventomasko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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