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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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February 15, 2022

Everyone I talked to at Klaben was exceptional. They answered all my questions (and I had a ton) and never made me feel like I was being a bother. If I need work done on my car again, I will be tak More

by HalleeArsena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen, Steve Workman
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

February 15, 2022

Mona as always is very helpful and knowledgeable about my Explore The wife and I always enjoy dealing with her More

by LORENTZ50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

February 15, 2022

I have been ciming to Klaben Ford for many years. I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all a More

by Charlotte25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

February 14, 2022

They always returned phone calls, etc. and also kept phone calls for other items that came up during the operations. More

by JZWILLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

February 14, 2022

Mario is great. He is quick to respond and works with me. I do not have to take my car there, but do because of him. More

by DBENCZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 14, 2022

Joe French was the perfect service person for my needs. Tim Sterling, my original salesperson, had everything set up for me with Joe when I brought my truck in for service from Cleveland. My wait time wa More

by Bruce E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hi Bruce, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 12, 2022

Kim is so helpful. She knows what she is doing and does it well. I know I can trust her opinion. I love working with her when I bring my car in for service. More

by susanroy614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 12, 2022

I called ahead a was told they would squeeze me in when I could get there I was processed right away and my car was in the shop within 10 minutes. My repair was done in 15 minutes and at a great price. More

by MRKIZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Feb 14, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2022

Easy to schedule, no surprises, handle professionally. Everything done as scheduled good communication with service representatives. More

by J.gellner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 09, 2022

Kim does a great job! Has good listening skills and follow up! Great service! Thanks More

by Sarafianlisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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