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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,393 Reviews

5,393 Reviews of Klaben Ford Lincoln - Service Center

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February 08, 2021

Really appreciate the fact that my vehicle was scheduled quickly and returned to me the next day. Everyone one at Klaben is so helpful and friendly. Excellent service and very clean! More

by SKGarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

February 06, 2021

Mario palomba is the only service advisor I will deal with. Hes always pleasant, professional, very detailed and always makes sure our cars are taken care of . He always goes above and beyond to let us More

by Bikerbrat126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Mario Palomba
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 06, 2021

Klaben was easy to work with, especially Nick. I was in and out of the drop off area quickly and received wonderful service and repair work. Thanks! More

by Jadamscuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
Feb 17, 2021 -

Klaben Ford Lincoln responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Klaben Ford

February 06, 2021

The staff was very prompt and professional with me. They finished the work within the initial timeframe they estimated when i arrived, which was much appreciated! More

by Tgromovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 05, 2021

Took me in for an oil change when another company did not understand what an appointment was. They got me in quickly and did a great job getting me back on the road. Thank you again for being a First Class More

by mpadron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

February 04, 2021

Appointments are easy to make. I like the night drop off. Nice and friendly service. My car comes back sanitized and washed. Always a pleasure to deal with, More

by dawn2152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Thanks again for your business! Take care!

February 04, 2021

Service was great and Mike was able to show me how to use the remote start on my truck something the original dealer I purchased from in Kentucky never did. More

by dave.lehman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Dave, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

February 04, 2021

I am very impressed and so very happy with the work that was completed on my vehicle. I am also very happy with the friendly service provided throughout the entire time that my vehicle was being repaired. More

by janniemae44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Nick Johnson, Brandon Brinko
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any further questions, please don't hesitate to reach out!

February 04, 2021

A great team that was very knowledgable and helpful assuring that I was able to make an informed decision. I will go to them the next time. More

by REDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

February 03, 2021

Kim Wolfrom not only schedules me at my convenience but Kim Wolfrom not only schedules me at my convenience but she also makes sure the problem is identified, repaired properly and makes recommendations o More

by Sean Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave a review for us at Klaben Ford. We're happy we could meet your expectations! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. --Take care!

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