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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,392 Reviews

5,391 Reviews of Klaben Ford Lincoln - Service Center

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January 27, 2021

Joe was very helpful in scheduling our car for service. He's always knowledgeable and very pleasant to deal with. Car always ready when promised. More

by mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Mj, your comments keep us motivated and working hard for all our guests! It is great to hear our Staff took such great care of you! We hope to see you here again!

January 27, 2021

Dealing with the collision center was fast, friendly and easy. Nick was very nice and explained the repairs needed on my vehicle. He also called and gave updates several times. More

by heartyearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Feb 13, 2021 -

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 27, 2021

Took my 2021 Ram to Klaben Autobody located In Kent Brandon was extremely courteous and professional The Bodyshop guys did excellent work My truck looks better then when I bought it .Extremely satis More

by bruceabaker01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Nick Johnson, Brandon Brinko
Feb 13, 2021 -

Klaben Ford Lincoln responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

January 27, 2021

Klaben’s Body Shop did an excellent job making sure my Equinox was repaired quickly and expertly. They worked with my insurance and made getting my vehicle repaired effortless on my part. Brandon also hel More

by Ccynd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
Feb 13, 2021 -

Klaben Ford Lincoln responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

January 26, 2021

I trust the mechanics To give good advice re whatever is necessary to keep car running and safe to drive. Trust is very important to me. More

by BARBNBOBF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 25, 2021

I HAVE BEEN USING THIS SERVICE SINCE SEPTEMBER,2016 WITH JOE FRENCH AS MY SERVICE ADVISOR. I HAVE ALWAYS FOUND EVERYONE TO BE POLITE AND WELCOMING AND SERVICE PROVIDED HAS ALWAYS BEEN EFFICIENT, DISCERNING More

by Hpowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2021

My older Lincoln had a no start issue. I was able to get to Mike Brandvold at Klaben Ford Lincoln. They found the previous owner had wired something into the fuse box causing a lose contact. They were able More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

January 25, 2021

I bought my car at this dealership and it's where I take it to have my maintenance completed. They had an opening on a. Saturday to do what I needed. I took my car in and they completed it in a timely mann More

by LMATTLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 13, 2021 -

Klaben Ford Lincoln responded

We are so happy to read such a great review about Klaben Ford! We look forward to your next visit! Take care!

January 25, 2021

Everyone was very pleasant and kind to work with. They did an excellent job of making you feel comfortable even during the pandemic. Would definitely go back again for more service More

by JOEMUSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Thanks for your praise and kind comments about our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 24, 2021

Great service. Very friendly. Explained in detail everything that was done to my vehicle. Communication was amazing. He took great care of me and my vehicle. More

by Tswope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 13, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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