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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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November 10, 2020

I absolutely love Klaben. I can't say enough about everyone there. They really do take care of you like family. Every experience I've had has been a positive one. Thank you all , I appreciate you! More

by Shandy Gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Shandy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 09, 2020

Communication was terrible, that had been addresses and hope we don’t have any more trouble. They have been fair with me to help my problems. More

by narvay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Kline
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback.

November 08, 2020

Mona is our go to person. She is always extremely knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their w More

by jannmike1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Mona was able to help you out! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

November 05, 2020

Everything was good, except for the black finger prints on the inside of my light colored drivers door panel . Probably from keeping it from closing when they reset oil More

by ohibee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive marks left. We share it with our entire team using it for coaching and counselling, helping us improve our customer's experiences. We failed to take care of your vehicle and return it in as good or better condition as it was left with us in, No excuses. I would greatly appreciate the opportunity to gain some more insight into your visit and hopefully work toward making right a situation we created. Thank you again for your feedback and I look forward to speaking with you. Sean Bradford - sbradford@klaben.com - (330)673-3139 x 206

November 02, 2020

Amazing and always attentive to any needs. Thanks for the great service I appreciate Sean, Mario and Tyler for working with me to get the best possible service and for correcting any issues I have in a tim More

by dmartin25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Tyler Schultz
October 30, 2020

There’s some pros in this house! Man Rick and Klaben are some hard Workers And Pros (WAP). I came in for service and went to quick lane for an oil change and now they accept Loyalty Link so my service ended More

by Safwan Law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson
October 30, 2020

We have a decent working relationship. Took three visits to fix the problem. I also have uneven wear patterns to my tires. It would be nice to get some type discount when I have to replace them. More

by dslanina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Oct 31, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and the positive marks left. I apologize for the multiple visits necessary to repair your concern and the inconvenience caused by this. We share your feedback with our entire team and use it to reflect on what we are doing well and areas needing improvement. We let you down in repairing your concerns efficiently, no excuses. I enjoyed speaking with you on the phone and appreciated the additional insight as well as your compliments shared. After a few minutes of conversation it was good to put a face with the voice and remembering the truck and you. Your allowing us to discuss and come up with a plan for your peace of mind in the future means a great deal to us. We look forward to the opportunity to restore your confidence and trust and continue building the relationship we value so much. Thank you again for your feedback and as always, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 29, 2020

I can state how helpful everyone was to make a bad timing in my life situation so much more bearable. From my phone call to srtvoce departnent to to shuttle ride to my nephew’s memorial thank you !! Klaben F More

by Digie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
October 27, 2020

I always have exceptional service with an appreciation for quality,efficiency and integrity. I appreciate the thorough explanation of services needed/rendered and will never go anywhere else. More

by tlhalverson18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2020

Outreach, personality, thoughtfulness of Tom, Tyler & staff is superb. Sadly, the efficacy of diagnostics, and inspection/vetting of work preformed needs help and follow ups. Thank you More

by joe@joegadd.org
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
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