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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,391 Reviews

5,391 Reviews of Klaben Ford Lincoln - Service Center

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September 18, 2020

I had an issue with my teenagers car and when I called my salesman ( Tyler Kline) he answered me and got right on my issue. He made my appointment with service. Mona is amazing she called and let me know wha More

by jfleck170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Kline
September 17, 2020

I had a previous issue with klaben Jeep service department and was contacted by mike, he’s a genuine and honest gentleman who listened to my concerns and complaints. He told me he wanted to help f More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rafferty
September 17, 2020

I went to Klaben for a oil change, and tire rotation, i was very satisfied. and one of the service women named Kim Wolfman checked my battery, we got to talking about my dislikes about the car, i mentioned More

by bbrown2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2020

Mike, Joe and Mona are the bestAlways take care of me in Mike, Joe and Mona are the best Always take care of me in a very timely manner and truck is done when they say it will be! Thank you More

by RVLEBEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2020

Service took care of a problem we had with the work we had done. They repaired a problem with the windshield wipers. The next day they didn't work again. We took the car back and they found a differen More

by jim.forsyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

I have been a Klaben customer for over 20 years. Would not go anywhere else. Service department got my vehicles in and out quickly. Other dealerships are weeks behind. Always treated fairly and respectf More

by TEAMMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2020

I have been buying and Leasing cars from Klaben for I have been buying and Leasing cars from Klaben for years. I have also referred many friends and family. I would not go anywhere else. More

by jimmy1971
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Lots that needed fixed on my car that is 8 years old. Worked with Sean Bradford on costs and he gave me abetter price than originally told to fix the necessary safety problems. Still needed A/C compresso More

by Ddah104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Bradford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Sep 22, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. It was frustrating and embarrassing to read your comments after working so hard to make sure the needed repairs were completed during this visit and your advocacy was earned. I apologize for leaving you feeling the way we did about our intentions in resolving your concerns. I understand how your trust and confidence in us could be damaged as a result. We let you down in properly diagnosing your a/c concern, no excuses. Our goal is always to provide an accurate diagnosis and options when possible for resolving them. Please know our mistakes come without excuse, and instead customer first, honest intentions. Your feedback is shared with our entire team, allowing us to reflect upon for coaching and counseling. I am so glad you responded after I reached out and we had an opportunity to discuss your concerns and come up with a plan to resolve them.Thank you again for your feedback and I look forward to seeing you this week and having the opportunity to restore your confidence in our customer first business model. Thank you again for your feedback. Sean Bradford - sbradford@klaben.com

Oct 16, 2020 -

Klaben Ford Lincoln responded

Thank you again for the opportunity to resolve your concerns and make right a situation we created. Your doubt in us was warranted by our actions and missed steps. I felt your confidence in us was shattered based on your thoughts and feelings shared in your review. This is as far from our culture as it gets and the respect I have for your honest feedback is what allowed me to truly empathize with both of you, taking the direction of action I did based on that. It seems like a long journey we have taken and many text and phone conversations later allowed us to find a good resolve and set plans for future repairs needing done. With that being said, we appreciate your business, but much more important to myself and our team is the relationship we have the opportunity to continue building with you and your family based on trust and confidence. I truly enjoyed meeting you over the phone and in person and look forward to fulfilling the rest of your service needs in the spring. Stay well, and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

September 10, 2020

Mike Brandvold does it again. My daughters escape needed it’s first service after we bought it used from(Awesomeness Maximus Chris Moldas) and noticed the brakes pulsating. When I dropped it off Tom Alcorn More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2020

I had to take in my 2012 Fusion for airbag recall and they discovered I needed additional work done. And since the repairs added up to $1600 - I am really grateful for the credit card. More

by CSPANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
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