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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,351 Reviews

5,351 Reviews of Klaben Ford Lincoln - Service Center

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November 14, 2018

The service center is always courteous and helpful. I have never been disappointed in the staff and service at Klaban Ford Service Center. They have always been courteous and friendly; they have always More

by 419drrupp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2018

Diagnosis and repair of hood latch. A third party added a tow hitch to the front of our Ford SUV so that it can be towed by our motor home. When finished, the hood was jammed and could More

by BUCKEYEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2018

New tires Well in Ohio winter has arrived, needed new tires. Klaben Ford was the top dog on prices, talked with Mike Brandvold compared prices shopped around fo More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
November 14, 2018

Always perfect My experience with the Service Department and especially with Mona Crooks is always perfect. She is always friendly and very helpful. Mona has been More

by Ruby Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2018

Great service I will only deal with Mona in the service department because she always takes care of my concerns and points out what needs to be done to keep my Esca More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2018

Great company and great employees! I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. More

by Ksufan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2018

Certified Pre Owned F150 I get all my service on both of my vehicles from Klaben Ford, Kent. The service department is top notch and delivers excellent service. Nate Bryant an More

by mjkeas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
November 13, 2018

Awesome As Always Even though I ended up being there longer than expected, they found a leak and took care of it that day, sending someone to another part stope to get More

by KSCHILL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2018

Oil change is fine Oil change was fine. But I leave with alignment issues every time and need to take it back to be fixed. Every time. It’s be great if the alignment iss More

by aroskoph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest feedback and the positive marks. We share your comments with our entire team and it helps us to provide positive counseling / coaching as well as processes improvement. I appreciated being able to speak with you in person again and being afforded the opportunity to resolve your concern and restore your confidence in us. The last thing we want is to fall short of providing you the best, most convenient service every time you visit our facility and give us the chance to serve you. Thank you for also answering my follow-up communication to confirm your satisfaction with our resolve. We will see you soon and look forward to serving you. We remain at your service. Sean Bradford – Service Manager – sbradford@klaben.com

November 13, 2018

Great Service & Personable Staff Staff was helpful and answered questions to help understand the process. Body work was EXCELLENT! Would return with any other work needed and would re More

by ERIC.BAUGHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rauschenburger is a superb Body Repair Tech!, Steve Workman, Nick Johnson
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