Klaben Ford Lincoln - Service Center

Excellent customer service The employees at this service center do an excellent job of taking care of their customers. I've been bringing both of my vehicles here for a long tim The employees at this service center do an excellent job of taking care of their customers. I've been bringing both of my vehicles here for a long time and have always had excellent service. They always go above and beyond in taking care of the needs of my vehicles and they always treat me as a customer that they want to keep. More

Quality care during an unexpected issue. My wife had an issue with her car on her morning commute into Cleveland. She called me and I called Mike Brandvold at Klaben, getting his voicemail b My wife had an issue with her car on her morning commute into Cleveland. She called me and I called Mike Brandvold at Klaben, getting his voicemail but asking that he call my wife to hear directly what the car was doing (or not doing). Within a few minutes he called and after hearing the symptoms, he said that Ford would be towing the car back to Klaben for service. This was on a Friday morning. So that her day wasn't a total waste, they set the tow up for that afternoon and the tow driver delivered my wife and the car to Klaben a bit after 5pm. Mike and the staff had already set up a loaner for my wife and he made this unexpected situation as pain-free as possible, I was shocked when I received a call Saturday afternoon that the car repair was completed - diagnosed, confirmed, repaired and tested. My wife's car is back to running perfectly, and she and I are completely happy. Kudos to the Klaben service team for getting us back on the road so quickly! More

Works Package Kim is an excellent service adviser. She is very knowledgeable; and she helped me set a second entry code on the Escape, something other advisers did Kim is an excellent service adviser. She is very knowledgeable; and she helped me set a second entry code on the Escape, something other advisers did not know how to do. More

Fantastic service reps . Treat customers like friends. If you have any questions they will find answers for you. Waiting lobby is very comfortable and clean. . Treat customers like friends. If you have any questions they will find answers for you. Waiting lobby is very comfortable and clean. More

Courteous and Helpful Service The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the ca The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the car in so they could ensure that there was no defect or damage to the latches that lock this cover into place. He then ordered a new door lock cover and kept me updated on delivery and painting to match my vehicle color. When the part was ready, Sean offered to mail the cover to me so I wouldn't have to make an extra trip to the dealership. Since I volunteered to come in, he had one of his teammates run my car through their car wash as a courtesy. The staff at Klaben understand quality customer service and deliver! More

Recent scheduled maintenance As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Kl As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Klaben. More

Klaben EqualsFordService Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comforta Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comfortable. More

Quick fix I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fi I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fix it right away. More

Simple the best Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas an Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas and Ty( the closer) Davis, Chris told me he was having the same problem told me to see Mike Brandvold my service writer got me right in easy as pie got it fixed no more squeak . These guys are very professional and do care. Mr. Klaben has one awesome team there! More

Now That's What I Call Service! Smooth and friction free as usual at Klaben Kent. Kim was as wonderful as ever. Accommodating and very knowledgeable. A truly great experience the w Smooth and friction free as usual at Klaben Kent. Kim was as wonderful as ever. Accommodating and very knowledgeable. A truly great experience the way service should be!!! More