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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,319 Reviews

5,319 Reviews of Klaben Ford Lincoln - Service Center

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August 14, 2017

Leasing a car We are very happy with our lease. I just wish that it was more miles, we never leased before and we lived in P.A so we put alot of miles on our vehicl More

by Brendasnaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Beavers
August 13, 2017

Recall Work for my GT350 - Klaben was the Clear Choice I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from More

by goodkd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nicodemus, Don Xu
August 13, 2017

Great experience Dropped off car night before. Picked up next afternoon and everything was taken care of as expected. This car came from over 2 hours away to get go More

by the4jws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2017

Fast and Awesome! Mike was great. He got me in and they got my truck back to me quickly while I waited. I thought I was going to have to leave it over night. Thank y More

by tony.bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2017

Klaben Auto Body always does a great job! My Klaben Jeep was hit a few weeks back. Other driver's insurance gave me a huge run around. Klaben Auto Body stepped in a became the liaison. Stev More

by mercerhuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
August 11, 2017

Quick and easy Came in without an appointment, the technician diagnosed that I could use a replacement for shocks and struts, and I was out in 2 hours! More

by MELCHILD97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins
August 11, 2017

Reasonable Price, Long Wait Made an appointment to have new tires installed on my SUV. Showed up five minutes early and then sat around for two hours while they worked on cars th More

by Bob21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
Aug 15, 2017 -

Klaben Ford Lincoln responded

Hello. Thank you for providing us with your valuable feed back relating to your recent visit to our service facility. I apologize for the length of time it took to complete your service. Your time is valuable to us and we failed in meeting your expectations in that regard. We ask for input from our customers because we believe that it is the only way to get a true understanding of how we are doing and how we can improve. We welcome the opportunity to discuss with you further on how we left you feeling frustrated and would also welcome the opportunity to regain your trust and confidence. Again, thank you for your feed back and I apologize again for your visit taking so long. Please reach out to our team members at your earliest convenience. Mike VanHoose 330-593-6789 mvanhoose@klaben.com Patrick Sandy 330-593-6800 psandy@quicklanekent.com Floyd Bowen 330-593-2800 fbowen@quicklanekent.com

August 10, 2017

Excellent service and fair prices I received great, friendly service when getting an alignment and oil change. Everyone that worked on my car was knowledgeable and helped me to underst More

by April
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
August 10, 2017

Bumper Repair I have used this shop before and found the service and workmanship to be generally good. However, the latest body shop visit left something to be des More

by BILLBART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Aug 10, 2017 -

BILLBART responded

Thank you for the prompt feedback and I would like to bring the vehicle by for you to inspect the area in question however, we are leaving later this afternoon and will not be returning until 8/23 so I will call when we return.

Sep 05, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to review your experience here at the Klaben Body Shop and thank you for using our shop again. On behalf of the entire Body Shop team I apologize for the lack of attention to detail on our part as well as not going over the vehicle in more detail with you upon redelivery. Please accept my apology for not meeting your expectations and for not delivering the level of service that you have received from us in the past. Your comments will be shared with our entire team as a coaching tool and to help raise the awareness that we must continually strive to deliver the type of service our customers deserve and expect. I appreciate you taking the time over the past few weeks to communicate electronically with me. I look forward to working with you towards a resolution that meets your expectations. Please reach out to either myself or Steve Workman at your earliest convenience. Artie Gissinger – agissinger@klaben.com Steve Workman – sworkman@klaben.com Phone– 330-678-0555

August 10, 2017

Will Always Buy from Klaben From the sales staff to service department members, everyone is topnotch here in Kent's Klaben Ford Lincoln dealership. They are customer oriented and More

by jjividen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Xu
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