Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,334 Reviews of Klaben Ford Lincoln - Service Center
Sort by
May 26, 2017
Finally experienced the "Lincoln Experience." For the first time since we leased our Lincoln we were offered a complimentary vehicle while our MKX was being serviced which was a big help as my h For the first time since we leased our Lincoln we were offered a complimentary vehicle while our MKX was being serviced which was a big help as my husband works out of town and I needed a car to get home and to work. More
by rwalters64
Verified CustomerEmployees Worked With
Don Xu
May 25, 2017
Quick and easy After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see my car right away. I was greeted promptly when I pulled up. Joe French quickly showed me to an inviting waiting room where they had fresh coffee, donuts, juice, soda, a business area and TV to pass the time. I got to visit with my favorite Sales guy, Kenny King while I waited. He took time out of his day to sit down and chat for a few minutes. They figured out the problem immediately and replaced a part to fix my issue. They washed my car and I was out and on my way in less than 2 hours. No one wants to visit a dealership service department, but if you have to, Klaben makes is very comfortable. More
by dewaynet
May 25, 2017
20000 service I dropped my vehicle off the night before an 8:20 service for 20,000 miles. I had to call the dealership at 4:30 to see if it was done. I was also not I dropped my vehicle off the night before an 8:20 service for 20,000 miles. I had to call the dealership at 4:30 to see if it was done. I was also not notified that they were going to replace a cabin air filter for $55, which I would have refused. More
by pkgdelivery1
Employees Worked With
May 25, 2017
Great Customer Service Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some tim Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some time he always has a rental ready for me. Mike does a great job in keeping in contact with me if they find anything wrong or if further work may be needed. While checking out we discuss what we may need to do on the next scheduled service day. I would happily recommend Mike. More
by JKLINE0
Employees Worked With
May 25, 2017
Multiple issues with 2016 F-150 Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. I am very grateful that they keep in contact with me as the customer but I have my concerns with having this many issues since only having the truck starting in October 2016. Being in the military and have additional duties, I can't afford to miss any meeting or scheduled flights. More
by drumcell1051
May 24, 2017
Always top notch! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! Kim Wolfram is thorough, friendly and knowledgeable. She recommended a service option and explained it's benefits, so I had it done. Glad I did! More
by SHINN.ROBERT
Employees Worked With
May 24, 2017
Great work, but it took too long. The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appoi The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appointment and could come back, but he said it would be fine, which was great. But it took over 2 hours for my 10,000-mile oil change and tire rotation! I'd actually dozed off in the waiting room! When I got up and walked around, I noticed my car sitting outside finished (no idea for how long). I strolled out to Anthony's desk, but he wasn't there. I actually saw my bill laying on his desk and when someone became available, I explained my situation. Mona profusely apologized and stated that they are not supposed to simply drop the papers, but let a service rep know it was done. She immediately completed my billing and as I was leaving, Anthony happened to be returning from lunch. When he asked about my service, I explained to him as well what had happened. He too apologized and said it shouldn't have happened. I appreciate both service reps stepping up like this, but it doesn't appear to have been their fault. I've always bought had all my cars serviced at Klaben and have always praised their quality of care. I hope this is simply a fluke occurrence, or if not, maybe they should invest in some recliners? ;-) More
by I4dsgn
May 22, 2017
Kind, friendly, and very professional staff. Every time I have taken my car to have service performed I have found the staff to be very kind, friendly, and professional. They are always willin Every time I have taken my car to have service performed I have found the staff to be very kind, friendly, and professional. They are always willing to make my wait painless and entertaining. I also enjoy the coffee and drinks and snacks that are supplied in the waiting room. Such an added treat. More
by FRENCH4956
Employees Worked With
May 21, 2017
Two vehicals for service made easy My wife and I brought both my F150 and her Focus to have oil changes and service to her broken antenna. Our service guy Mike which we have used for yr My wife and I brought both my F150 and her Focus to have oil changes and service to her broken antenna. Our service guy Mike which we have used for yrs got her antenna fixed but put the new on for her himself. Two oil changes and tire rotations a couple of cookies and coffee and we were good to go. More
by charharley
Employees Worked With
May 19, 2017
Great Customer Service I've bought cars from a number of dealers and Klaben truly goes out of their way to make things right and take care of you. I've had a few mechanical I've bought cars from a number of dealers and Klaben truly goes out of their way to make things right and take care of you. I've had a few mechanical issues with cars and every time they have stepped up to take care of it/ make me feel good about it and work out a solution. Highly recommended. More
by KNODEN
Employees Worked With
