Klaben Ford Lincoln - Service Center

Excellent Service experience! Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was Excellent experience! Excellent work, completed as promised!! Everyone was very professional and friendly. I received updates while the vehicle was in the service department. I will definitely visit Klaben service department in the future. More

service I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they I like the dealer ship. I know the people there. They do their best to get you in and out. Just wanted to know what kind of oil they use. I know they buy it in bulk. but what kind? More

Maintenance and Service Advisor (Mona Crook) Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns a Mona always cares when I call and tell her I need service and keeps me posted throughout the time my car is there. She always listens to my concerns and make me feel that all my concerns are all important. I wouldn't trade her for all the advisors and dealers in town. SHE and Klaben is the best. More

Great assistance by Curt in Parts Last night I backed into a parking spot with my recently purchased 2014 F-150 and when I got out of the truck I found a panel on ground in front of tr Last night I backed into a parking spot with my recently purchased 2014 F-150 and when I got out of the truck I found a panel on ground in front of truck. Not knowing what is was, not even sure it was from my truck, I went to Klaben Ford first thing this morning and found Curt at Parts desk. Showed him the panel and I followed him out to truck and he showed me where it came from under that truck. He than asked a service guy to help him and they got on the ground under the truck and attached the panel. Curt explained that it is a panel that is removed during an oil change and evidently, it came loose since last oil change (which was not done at Klaben by the way). I very much thank Curt for his assistance on this, getting on the ground in this cold morning and resolving the problem,. Also thanks to service guy that assisted but I did not catch his name. Bob Peters ps: and there was no charge. More

Terry Baughman I am leasing a Ford C-Max and had difficulty with connecting my iPhone which had been working well. An hour with SYNC was not helpful. I called Terr I am leasing a Ford C-Max and had difficulty with connecting my iPhone which had been working well. An hour with SYNC was not helpful. I called Terry Baughman and he saw me immediately, knew what the problem was, and corrected it forthwith! More

Extraordinary I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the o I give this dealership the best rating on the scale, the customer service at this location COULD NOT POSSIBLY get any better. Not only that, but the offers that Klaben provides are remarkable. It's ultimately idiotic to not at least consider this company. Danny Sawyer is extraordinary, I will never hesitate to recommend him. More

exceptionally prompt and caring service I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. I've dealt with the Klaben auto group since the late eighties and with J C Crawford since 2005. J C has been a very pleasant and caring sales person. He has easily been able to answer most questions I have had and if he couldn't, he would find out right away. He also isn't one of those sales people who forgets you after the purchase has been completed! He is extremely knowledgeable about the products and services Klaben Ford offers. I would truly recommend J C to anyone looking for a pleasant and hassle-free car buying experience. Sincerely, Jim S. More

Repair to Purchase: This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpfu This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpful. I have recommended this dealership and my personal salesman Ty Davis to both friends and family who are looking for replacement vehicles. Ty Davis is quiet and confident in selling his Ford product. No high pressure salesmanship. For me this is a key point, just knowledge of and offering of the car that may suit you and your budget best. He and his GM Klaben worked together to satisfy my particular needs. Another great experience there. The follow-up explanation for a reasonable delay was much appreciated. More

Far exceeded expectations! I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certi I had a very unique experience, in that I purchased a certified car from another dealer, and shortly after taking possession, began to think the certification hadn't been done. I contacted Lincoln customer service, and they agreed to have it re-certified and let me choose which dealer. I chose Klaben. It didn't take long to determine that a laundry list of items needed attention, but Lincoln wasn't willing to cover them all with the CPO warranty. (A big part of this was hidden damage to the front bumper and headlight.) It was a quandry. The selling dealer didn't want to step up, and the Lincoln CS rep couldn't, so it looked like we were going to be left holding the bag. Tom (Svc Mgr.) discussed this with Mr. Klaben and they decided to fix my car, and recover what they could from Lincoln after the fact. Wow. I'd never heard of a dealer stepping up like this, and Tom said it's because they're living the Lincoln motto to "..take care of the customer...". Thank you Klaben for making my holiday better! More

Excellent customer service I purchased a Ford Escape last year and still continue to get great customer service. I was overdue for an oil change and Mr. Woodberry was able to wo I purchased a Ford Escape last year and still continue to get great customer service. I was overdue for an oil change and Mr. Woodberry was able to work around my schedule to get it in. Thanks for the great customer service!! More