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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,731 Reviews

4,731 Reviews of Klaben Ford Lincoln - Service Center

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November 07, 2022

Kim does a great job and helps me out a lot. Always able to answer my questions. Gets me in and out fast. Some of my family also goes to klaben for either service or to buy or lease vehicles the More

by MarkjMaulis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2022

Although my repair was small the staff handled everything courteously and professionally. I would definitely recommend this company to anyone seeking auto repairs. More

by JANETMURRAY86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Klaben Ford Lincoln responded

Thank you for your feedback regarding your recent visit to our Quick Lane facility. Your positive marks and comments are much appreciated. You probably know that we ask for feedback through many different venues, as we truly want to hear what our valued customers have to say about their experiences here at Klaben. That being said, in those areas where you scored us 4 out of 5 stars, what could we have done differently that would have exceeded your expectations. Again, we appreciate the positive marks, but are always looking for opportunities to improve upon our ability to meet and hopefully exceed the expectations of each and every customer. I will end by thanking you again and say that I welcome any additional feedback that you would care to share. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

November 07, 2022

Experience was good. Friendly staff. On time for the appointment and was done in one jour More

by jjw7155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and share your positive feedback. It helps us to know where we are succeeding in providing the level of experience our customers deserve as well as the areas needing improvement. Based on the overall rating it would indicate to us that we did a good job during your recent visit. It also means we could have done better in some way in providing you with an exceptional experience. Many times it is the small things and we would not know unless a guest helps us to see something from their perspective. Might I have just a couple more minutes of your time at your convenience to gain additional insight. My direct contact information is below. We share this insight with our entire team and use it for counselling, coaching, and celebrating as we work to get better together everyday. Thank you again for your honest feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 - sbradford@klaben.com

November 05, 2022

I wouldn’t go anywhere else except Klaben unless Kim Wolfram leaves to go somewhere else then we will follow as we did from Hudson :) She is the reason we are here at Klaben! More

by wickedwitcheast63@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2022 -

wickedwitcheast63@gmail.com responded

Kim Wolfram is honest, cheerful & always takes time to make sure you understand exactly what is going to be done & or was done! She is very helpful we love her & wouldn’t want any one else to help us at Klaben!

November 04, 2022

Kim is incredible in the Service Department. We get all our vehicles, both personal and for our business through Klaben. We only wish Ford would keep making the Fusions More

by Ryan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

Simple fixes but took 3 business days. Didn’t call to tell me how much it was going to owe. Would have liked the opportunity to approve. Then when inwent to pick up vehicle it had dings on More

by k11oneil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Palomba
Nov 03, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for the positive comments/marks left for Mario. We share this with our entire team and use it in knowing what we are doing well as well as areas needing improvement. Based on your comments we failed in providing you with the level of service you deserve. On top of that we returned your vehicle to you in worse shape than when you brought it in and trusted us with it in our care, no excuses. I enjoyed meeting you over the phone and greatly appreciate your time in providing additional insight. We look forward to making right the situation we created and restoring your confidence in our customer first culture. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

November 01, 2022

Like the Valet service since I reside 55 minutes from the dealership. Makes leasing a car from this deasler worthwile. More

by RED8859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2022

Over twenty years of excellent service. Never has been a problem with quality an courtesy. More

by dpanella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2022

There trustworthy and quick to respond to your needs. Always like doing business with them. More

by DOPLINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2022

All of the service department employees greeted me with a smile and waited on me very promptly. More

by j.bergstrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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