Koons Ford of Annapolis

I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

Kaleb in the service department was professional and a great communicator. Kept us apprised of the warranty repair. great communicator. Kept us apprised of the warranty repair. More

I have never had a bad experience at Koons Ford. Service team is always on top of everything. Service team is always on top of everything. More

I have been a customer for over 30 yrs. Need I say anything more than that Need I say anything more than that More

I trust Koon’s Ford of Annapolis to service my vehicle with expertise and care. My service coordinator, Mike Treas, takes good care of me. Waiting is never fun but at least I’m comfortable in the lounge. with expertise and care. My service coordinator, Mike Treas, takes good care of me. Waiting is never fun but at least I’m comfortable in the lounge. More

Largely, nothing but inconvenience from Koons. They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them. I have been trying for over a week to have them address this. Also there was a console safe and digital door lock, but no instructions on how to open and change them. I have been trying to get this addressed also for over a week. Horrible followup on this purchase. I wouldn't do it again. More

Always a great experience at Koons Ford of Annapolis, Maryland. Fixed the issue on the first try. Maryland. Fixed the issue on the first try. More

As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More

Very good customer service from Mark. Kept me informed on progress and coordination with insurance company. Kept me informed on progress and coordination with insurance company. More

Great customer service from Jordan and suffice repairs to my vehicle. What else, is there to say to my vehicle. What else, is there to say More