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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
198 Reviews

198 Reviews of Koons White Marsh Chevrolet - Service Center

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October 06, 2025

I have been using this dealership for several years and have had little to no issues with the service. More

by timboh1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Letourneau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin not sure of last name. Disappointed to find out she was no longer at the service department.
October 06, 2025

Great customer service, courteous, responsive, professional, friendly, respectful, reliable, and always provide accurate vehicle information! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
October 06, 2025

Great experience no hassle easy check-in was given advice what was needed to be done took care of my appointment concerns More

by myronlingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2025

Everytime we call to make appointment for any reason they are spot on . Very helpful. More

by SPRINGFLOWER818
Recommend Dealer
Yes
Employees Worked With
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2025

Outstanding . Professional, friendly, respectful, reliable, and courteous. My car was ready early. Enjoyed looking at the new SUVs too. More

by insleyf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2025

Great group of service people. They handle my truck with kid gloves very much appreciated More

by rfu1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2025 -

Koons White Marsh Chevrolet responded

Thank you for the excellent review of Koons White Marsh Chevrolet!

October 04, 2025

They said the oil was changed in July. Who was I bought the truck in August who was driving the truck to put the miles on it where I got the truck and oil needed to be changed in less than More

by castlest60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris service department
October 03, 2025

I experienced a minor service issue, the Service Manager stepped in and resolved the issue right away. Everything worked out well. More

by arodriguez1729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2025 -

Koons White Marsh Chevrolet responded

Thank you for your feedback! We’re glad we could resolve everything promptly for you. We hope to serve you again at Koons White Marsh Chevrolet.

October 03, 2025

The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Taliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zahariousdakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Letourneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2025 -

Koons White Marsh Chevrolet responded

Thank you for your excellent review! We are thrilled that Chris and the team were so helpful. We are happy to have you as a customer here at Koons White Marsh Chevrolet!

October 03, 2025

The service writer was very nice and pleasant to deal with. He did communicate very well. The computer/electronic issue was not resolved. I am hopeful it can be resolved eventually. The other issue t More

by gimirie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Szumalski
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