Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Koons White Marsh Chevrolet - Service Center
White Marsh, MD
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
198 Reviews of Koons White Marsh Chevrolet - Service Center
Sort by
October 02, 2025
Everyone is very nice but we had or take our car back 2 additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good i additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good idea and should be scrapped by GM. More
by Knpharc
Verified CustomerEmployees Worked With
October 02, 2025
Everyone was friendly and well informed. Scheduling the appointment was easy as well as making a change in the time. The truck was ready when promised. Great job all around. Scheduling the appointment was easy as well as making a change in the time. The truck was ready when promised. Great job all around. More
by unclejordo
Employees Worked With
October 02, 2025
Good efficient and pleasant people to work with ! Will use again next time for tires ! Will use again next time for tires ! More
by thomasstansbury
Employees Worked With
October 02, 2025
I was kept well informed! Promptly returned messages. Friendly, polite, helpful, and respectful. Knowledgeable with the warranty plan Promptly returned messages. Friendly, polite, helpful, and respectful. Knowledgeable with the warranty plan More
by SHAWN123069
Employees Worked With
October 01, 2025
I am so disappointed with the service provided at Koons. For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him t For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him to reply to our emails. He didn’t even took the time to address our concerns, he just copied and pasted what we had already seen in the diagnostic report. Second, I have no confidence in your tech team. After reviewing the report, the pattern of simply adding parts without a clear diagnostic path concerned me. It felt less like a targeted repair and more like trial-and-error. Before authorizing the additional $2,104.99 for the engine control module replacement and the $825 diagnostic fee, I needed a guarantee that the work would actually resolve the problem. As you can imagine, Brian never provided such guarantees. If I had the time to open an investigation with the MVA and consumer protection on the practices of this repair shop, I definitely would. More
by madelin1
Employees Worked With
October 01, 2025
Always great service. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. More
by gma9641
September 30, 2025
As always Brian was helpful, reliable, and easy to work with. Koons is a great place to take care of our vehicles with. Koons is a great place to take care of our vehicles More
by rmellendick
Employees Worked With
September 30, 2025
Brian was very helpful in helping me to get some warrantee work done on my Suburban, warrantee work done on my Suburban, More
by lancefargo
Employees Worked With
September 30, 2025
Pleased that they warrantied our Catalytic converter. The process was straightforward. We will continue having our Fleet serviced there. The process was straightforward. We will continue having our Fleet serviced there. More
by emckenzie2
September 30, 2025
Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. knowledgeable. Service was completed in less time than was estimated. More
by tinachios
