Koons White Marsh Chevrolet - Service Center

This particular day was not the best for me personally, and I took it out on my service advisor. Courtney has always been very helpful and kind . My Sincere apologies to her ! and I took it out on my service advisor. Courtney has always been very helpful and kind . My Sincere apologies to her ! More

Josh was the best service adviser he truest cares about his customers great service thanks his customers great service thanks More

Took my 21 Chevy Malibu in for routine service on a busy Saturday. I will continue to buy and to have all my cars serviced here. Gerardo David Mendoz Medina explained everything, was very professional an Saturday. I will continue to buy and to have all my cars serviced here. Gerardo David Mendoz Medina explained everything, was very professional and courteous. My car was ready to go before the set time! More

Great service department from set-up, pick-up to mechanic who has the patience to talk and really explain everything back to the drop-off. I would recommend this service to everyone. Thanks. who has the patience to talk and really explain everything back to the drop-off. I would recommend this service to everyone. Thanks. More

Let me just say Charlie is amazing . I have a ford that I just purchased back in march. Although it was out of Baltimore Charlie has been on top of everything from day one . When I say H I have a ford that I just purchased back in march. Although it was out of Baltimore Charlie has been on top of everything from day one . When I say He advocates for his customers works hard when dealing with a situation that is out of our control . I was so blessed to have made the choice of coming to this particular Koons originally for a Md state inspection lol. Charlie is very helpful and knowledgeable in answering all of my questions. ... Charlie was there for me every step of the way! ... After my long fight I have finally have my vehicle running like it suppose to be let’s not forget I have a Ford and this is a Chevrolet dealership so you know parts n etc had to be ordered. I appreciate your service don’t worry please if you are thinking about a dealership for service go see Charlie!!! Outstanding More

The service department is amazing ! Charlie, who is the manager was kind, professional and knowledgeable. I had some major damage to my car and they gave me a great price. I was referr Charlie, who is the manager was kind, professional and knowledgeable. I had some major damage to my car and they gave me a great price. I was referred to this dealership because Bob Bell on Northpoint Blvd was so rude. I am so glad I took the advice to call this location. The shuttle drivers Tony and Steve were also very friendly. This will be the place I go to for my next vehicle. More

Would’ve been better if there were more people working. Please consider hiring more people Please consider hiring more people More

It was a good experience. Josh & staff were very professional. I had my Bolt within a day. It drives great! Only issue was waiting 3+ hours for Enterprise rental car. Josh & staff were very professional. I had my Bolt within a day. It drives great! Only issue was waiting 3+ hours for Enterprise rental car. More

As usual the staff was very competent and pleasant. It did seem to take a long time to complete the work. It did seem to take a long time to complete the work. More

The employees were fantastic and very courteous. I would definitely recommend Koons to my family and friends. I would definitely recommend Koons to my family and friends. More