Lake Ford - Service Center

Lake Ford responded

Thank you for sharing your feedback with us. We truly appreciate your positive sentiments about our team's overall performance. We apologize if you've recently experienced any sense of being rushed or receiving minimal service. Please know that your satisfaction is important to us, and we are committed to addressing this concern to ensure your experience consistently meets your expectations. We value your loyalty and will work diligently to improve your experience moving forward. We're grateful for your support and look forward to exceeding your expectations in the future. If there are specific instances or suggestions you'd like to share to help us improve, please feel free to do so.

Lake Ford responded

Thank you for sharing your concerns regarding your recent service visit. We apologize for the issues you experienced and understand your frustration. We appreciate your feedback, and we encourage you to contact our department directly to discuss your concerns further. We are committed to addressing your issues and finding a suitable resolution. Your satisfaction is our top priority, and we want to ensure that we address all of your concerns.

Lake Ford responded

Thank you for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced during your visit with us. Your feedback is crucial to our continuous improvement, and we take your comments seriously. It is disheartening to hear that we missed the issue with your lug nuts and did not meet your expectations regarding the brake service. We understand the importance of thorough inspections and transparent communication when it comes to vehicle maintenance, and we regret that we fell short in this regard. The fact that your lug nuts were so difficult to remove is concerning, and we apologize for the inconvenience and the damage it caused to your tire irons. We should have addressed this issue promptly and taken extra care to resolve it to your satisfaction. Your safety and satisfaction are our top priorities, and we take full responsibility for not meeting these standards during your visit. We want to make things right and regain your trust. We are committed to addressing the issues you faced and ensuring that your future experiences with us are positive and hassle-free. If you are willing, we would like the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please feel free to contact our service manager at 414-817-3125 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.