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Lakeland Volkswagen
Lakeland, FL
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,913 reviews
January 14, 2022
Personnel assistance was terrific. Quick approval and aatenciones. The ses person was wl acknowledged. The follow up call was a genuine topic. aatenciones. The ses person was wl acknowledged. The follow up call was a genuine topic. More
by mrhernandez707577
Verified CustomerEmployees Worked With
Other Employees :
Jeff Perard, Matthew Lindberg, Anthony McCalla
January 14, 2022
Overall very easy buying process. Michelle valued our time we were in and out in roughly 2 hours and she even recommended a FANTASTIC local restaurant. We got to leave with the car we wanted, got it chec time we were in and out in roughly 2 hours and she even recommended a FANTASTIC local restaurant. We got to leave with the car we wanted, got it checked out and it’s still a fantastic car! There were no surprises the estimate that she gave us for the otd was the price we got (just 8$ cheaper). No haggling, no waiting hours for her to “talk to her manager” This place is so good it has me wanting to come back to buy a VW! Ps. Trey was fantastic as well we were not even his clients but he took the time out of his day to send us a video of the car before we made the drive. Everyone here is super friendly and you can tell they all work really well with each other More
by ShirlayC
January 13, 2022
There is never a loaner car available. $1300+ in repairs plus rental car expense. At least none in my last three visits. I guess your appointment needs to be made according to loaner car availability. plus rental car expense. At least none in my last three visits. I guess your appointment needs to be made according to loaner car availability. More
by ATLANTIKSHIELD
Employees Worked With
Anthony McCalla
January 07, 2022
Worst experience ever! Understaffed. Bad customer service. I will never go back to this dealership nor buy another VW car period!! service. I will never go back to this dealership nor buy another VW car period!! More
by CADCO96
January 07, 2022
Always great service. They do a thorough check and let you know what is needed and the cost before proceeding. Service was quick and my car was washed which was an added bonus! you know what is needed and the cost before proceeding. Service was quick and my car was washed which was an added bonus! More
by mariahinder
Employees Worked With
Jeff Perard
January 05, 2022
Both car salesperson Michelle and dealership manager were very professional and attentive . Took my needs in consideration when showing me options .Michelle kept me informed of all steps taken to obtain the very professional and attentive . Took my needs in consideration when showing me options .Michelle kept me informed of all steps taken to obtain the model and color desired.Transaction was quick and smooth. More
by soniaburgo
January 04, 2022
The personal are well capable and knowledgeable of their business. Take time for the customer business. Take time for the customer More
by mrhernandez707577
January 03, 2022
Quite rude people here. Had to calm down the service department cause they were so upset that day apparently and had a terrible attitude. We left and went to a different dealership that day due to the o department cause they were so upset that day apparently and had a terrible attitude. We left and went to a different dealership that day due to the overall rudeness. More
by Connor
Employees Worked With
Lawrence "Trey" Chapman, Jeff Perard, Anthony McCalla
January 03, 2022
It has good mechanics, good customer service and pretty decent coffee. Work was done in a timely manner and updates were provided by the appropriate personnel. decent coffee. Work was done in a timely manner and updates were provided by the appropriate personnel. More
by scottbdickie17
Employees Worked With
Anthony McCalla
