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Lakeland Volkswagen
Lakeland, FL
2,936 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,936 reviews
July 28, 2021
This was my first time booking service appointment online instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't ha instead of by phone. I didn't write down mt appointment information assuming a follow-up email would be received a couple days later but it didn't happen. I called 8am on the morning of my appointment and the lady who answered was friendly and confirmed that they had a scheduled appointment for me 😊. More
by Paulettep100
Verified CustomerEmployees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 28, 2021
Hunter Jackson was a delightful to work with along with the rest of your staff , a great experience , we really like our G80 Genesis , it's perfect for us the rest of your staff , a great experience , we really like our G80 Genesis , it's perfect for us More
by dqcool37
July 28, 2021
Almost perfect… I was disappointed that my service advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. advisor apologized for the terrible courtesy wash I received and told me it was always like that. Aside from that, no complaints at all. More
by typhoon
Employees Worked With
Jeff Perard, Matthew Lindberg, Anthony McCalla
July 27, 2021
Trey was great!!! Thanks for getting me in and out so quickly with my new car. Appreciate you getting the leg work done over the phone before driving 2 hrs there. quickly with my new car. Appreciate you getting the leg work done over the phone before driving 2 hrs there. More
by JC
July 26, 2021
The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other emp unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers. His attitude and personality bring shame to the VW brand. There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the downfalls of this individual. He lacks customer service skills and needs training. More
by Martin
July 25, 2021
Everyone was absolutely amazing! Honest and no haggling. From our salesman Jeff to Larry in finance and Brad the ID4 expert...incredible service! Best dealership experience I've had in my life! We felt like From our salesman Jeff to Larry in finance and Brad the ID4 expert...incredible service! Best dealership experience I've had in my life! We felt like family. Highly recommend! More
by Ray S
July 23, 2021
Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More
by Kenny
Employees Worked With
Other Employees :
The receptionist is a pleasure to speak with , Bradley Frazier, Jeff Perard, Matthew Lindberg, Anthony McCalla
July 23, 2021
Had a great car buying experience with Michelle at Lakeland! I shopped all around central Florida and Lakeland was the only place that offered an excellent price upfront without any unnecessary add-on Lakeland! I shopped all around central Florida and Lakeland was the only place that offered an excellent price upfront without any unnecessary add-ons. Absolutely no pressure and complete transparency with the fees. The whole process was smooth - it only took around an hour for everything. I will definitely be back in the future! More
by Bryan S.
Employees Worked With
July 15, 2021
My vehicle was telling me that I was due for an annual service but only had 3,000 miles on the vehicle. I arrived and the advisor checked to confirm that I was truly due for service. He said that I was. H service but only had 3,000 miles on the vehicle. I arrived and the advisor checked to confirm that I was truly due for service. He said that I was. He called 2 hours later stating that it turned out that I was in fact not due for service. He stated that the technician reset my service indicator, which in fact had not been performed. More
by ALEXISON1987
Employees Worked With
Matthew Lindberg
