Lester Glenn Subaru

Lester Glenn Subaru responded

Hi kwalshpa, Thanks for sharing your experience! It's wonderful to hear that Seth was very helpful in guiding you through your Subaru purchase and that his no-pressure approach made the decision process comfortable and enjoyable. We’re glad that part of your visit was such a positive one. At the same time, we’re sorry to hear that your experience with the finance portion didn’t meet the same standard. Feedback like this is important, and it helps us look at where we can improve consistency across the entire process so every step feels just as smooth as the next. We truly appreciate you taking the time to share both sides of your experience. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JLFRANTZY, Thanks for sharing your experience! It's wonderful to hear that Steven made your visit such a positive one and helped make the process smoother than past experiences. We’re especially glad he had everything prepared for your arrival and went above and beyond to keep things moving efficiently for you. That level of preparation and care is exactly what we strive for. We truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GerrySheridan212, Thanks for sharing your experience! It's wonderful to hear that your recent service visit was exceptional and that Nicole went out of her way to make sure you were satisfied. We’re glad she provided that extra level of care and attention, as making sure our customers feel supported is exactly what we strive for. We truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lurielly1, Thanks for sharing your experience! It's wonderful to hear that your first service visit went so well! We’re especially glad Ekaterina was able to answer your questions and even help you get your phone paired with Bluetooth. That extra support makes a big difference, and it’s exactly the kind of service we strive to provide! We truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FISHHANK444, Thanks for sharing your experience! It's great to hear that Kathleen and the service team stayed in constant communication with you from the moment your vehicle was towed in. We’re glad the issue was quickly diagnosed, the part was ordered right away, and you were back on the road by the following morning. It’s also great to know the shuttle service was helpful during the process. Providing fast, clear, and convenient service support is exactly what we strive for. We truly appreciate your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GREGORY.ZIENIUK, Thanks for sharing your experience! It's wonderful to hear that you consistently receive top-notch care from our service team. We’re especially glad Ekaterina provided superb coordination and helped ensure your vehicle concerns were diagnosed accurately as they came up. Delivering reliable communication and precise service is exactly what we strive for. We truly appreciate your continued trust and your thoughtful feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Sabe966, Thanks for sharing your experience! It's wonderful to hear that Seth was patient, attentive, and easy to work with during your visit. We’re also glad you noticed the team’s effort to take care of every customer who comes through the door. Creating a welcoming and supportive environment is exactly what we strive for. We truly appreciate your recommendation and your thoughtful feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi HOGLANDER56, Thanks for sharing your experience! It's great to hear that your check-in process is quick and efficient, and that your vehicle is taken in right away when you arrive. Providing a smooth, minimal-wait experience for our service guests is exactly what we strive for. We truly appreciate your continued trust and your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lewis.clayton, Thank you for sharing your feedback. We’re very sorry to hear about the frustration and disappointment surrounding your vehicle concerns and the transmission leak you experienced shortly after your visit. We understand how upsetting and stressful a repair of that magnitude can be, especially when you feel your concerns were not properly addressed! We also want to acknowledge that Mario, our sales manager, has made several attempts to reach out to you directly, including again today, and has provided his direct cell number in hopes of speaking with you personally about the situation. We would still very much appreciate the opportunity to connect and discuss your concerns further. Your feedback is important to us, and we truly hope to have the chance to continue the conversation directly. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi cosmic1210, Thanks for sharing your experience! It's wonderful to hear that Anthony and Mario made such a strong impression that you chose to return to the dealership. We’re especially glad they treated you so well and helped make your lease process a smooth and enjoyable experience. It’s also great to know that everyone you interacted with contributed to a positive visit overall. We truly appreciate your continued trust and your kind feedback. Happy Driving, The Lester Glenn Subaru Team