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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
680 Reviews
Call Service Center (732) 966-9220

680 Reviews of Lester Glenn Subaru - Service Center

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May 01, 2024

Ekaterina was just awesome - since our review would take longer she offered a loner car which was a great help More

by SUEMALLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : no
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May 02, 2024 -

Lester Glenn Subaru responded

Hi SUEMALLICK, We're delighted to hear that Ekaterina went above and beyond to assist you during your visit! Offering a loaner car demonstrates our commitment to ensuring your convenience and satisfaction. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Helpful
May 01, 2024

Great service. work done on time. Service managers keep you informed and are courteous and friendly More

by RUSSCORNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Lester Glenn Subaru responded

Hi RUSSCORNELL, We're delighted to hear that you had a great service experience with us! Our team always aims to provide efficient and friendly service, and we're glad to know that they met your expectations! If there's anything else we can assist you with in the future, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 27, 2024

It is alway a pleasure working with Nicole at Lester Glenn Subaru when my 2015 Forester comes due for servicing. Nicole explains to me what and when is need. PS I still to this day tell myself (and More

by GINELLAND365
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lester Glenn Subaru responded

Hi GINELLAND365, Thank you so much for your kind words! We're thrilled to hear that you always have a great experience working with Nicole for your service appointment! Providing clear explanations and excellent service is what we aim for, and we're glad Nicole has consistently delivered for you! And it's fantastic to hear that you still love your Forester! If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 27, 2024

Easy check in. Total explanation of everything to be done. Pleasant atmosphere reasonable prices no surprises More

by MARKRX325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lester Glenn Subaru responded

Hi MARKRX325, Thank you for sharing your experience with us! We're thrilled to hear that you found the check-in process easy and that you received a total explanation of everything to be done! Providing a pleasant atmosphere and transparent pricing is important to us, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 27, 2024

This dealership has great customer service and everyone is very friendly and helpful. This is why I keep coming back. More

by JDLUIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lester Glenn Subaru responded

Hi JDLUIS15, Thank you so much for your wonderful feedback! We're thrilled to hear that you've had great experiences with our customer service team and that everyone has been friendly and helpful! Providing excellent service and creating a welcoming environment for our customers is what we strive for, and we're glad we've been able to meet your expectations! We truly appreciate your loyalty, and we'll always be here for you whenever you need us! If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 27, 2024

Service was great, thank you Kathy Ottmer for your help- especially with that scratch in my door. Also appreciated the inspection came with photos and video by the tech! More

by RACHELMAS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Lester Glenn Subaru responded

Hi RACHELMAS86, Thank you so much for your review! We're delighted to hear that you had a great service experience, and we'll be sure to pass along your thanks to Kathy for her assistance! Ensuring that our customers receive thorough service and addressing any concerns, like the scratch in your door, is important to us! We're glad you appreciated the inspection with photos and video by the tech. If you ever need anything else or have further feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 26, 2024

The service advisor Cathy Ottmer met me at my car, explained the service that was about to be done and showed me a video of the technician doing the work. More

by Joan Zanistowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey Joan, Thanks for sharing your experience with us! We're thrilled to hear that Kathy provided you with excellent service! It's fantastic that she met you at your car, explained the service, and showed you a video of the technician doing the work! Providing thorough and transparent service is what we aim for, and we're glad Kathy delivered on that promise for you. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 26, 2024

The Lester Glenn Subaru service team is efficient and courteous. The waiting room environment is comfortable and spacious. More

by JOANIE210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Lester Glenn Subaru responded

Hey JOANIE210, Thanks for your feedback! We're thrilled to hear that you found our service team to be efficient and courteous! Providing a comfortable and spacious waiting room environment is important to us, and we're glad you had a positive experience. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 26, 2024

Service is always great! Everyone takes time to take care of all problems even ones that might show up are revealed and explained the need for immediate action or should caus More

by EJBJUNE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey EJBJUNE16, Thanks for your kind words! We're thrilled to hear that you consistently receive great service from us! Taking the time to address all problems and providing thorough explanations is what we aim for, and we're glad we've been able to meet your expectations. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Helpful
April 26, 2024

Excellent service, as is usual from this dealership. Eric was very courteous, knowledgeable, professional and kept me informed throughout my visit. He explained everything to me in easy to understand More

by DEANN117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey DEANN117, Thanks for your feedback! We're delighted to hear that you had an excellent experience with us and that Eric provided you with courteous, knowledgeable, and professional service! Keeping you informed and ensuring your complete satisfaction is what we aim for, and we're glad Eric delivered on that promise for you. We appreciate your continued trust and loyalty, and we'll continue to provide you with top-notch service. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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