Lester Glenn Subaru - Service Center

Efficient clean and courteous. So you want fifteen words. House car garage apple orange Tomato So you want fifteen words. House car garage apple orange Tomato More

Absolutely wonderful services. I purchased my new Subaru Outback 3 weeks ago and everyone from the sales team to the service department are nice and knowledgeable, and very profess I purchased my new Subaru Outback 3 weeks ago and everyone from the sales team to the service department are nice and knowledgeable, and very professional. Brandon Grace went above and beyond to explain how the car works, he paired up my phone to my new car and explained how every single future works. Today he installed my plates and made necessary inquiries about my seat covers, which were on back order. Brandon helped me to set up an appointment with the service department and I cannot be happier with his help and overall wonderful service I received from Lester Glenn Subaru. More

Excellent communication in the service department. I waited for the servicing and was frequently updated on repairs and timing. I waited for the servicing and was frequently updated on repairs and timing. More

This was my (first time) Forester service. Nicole was certainly knowledgeable, answered all of my questions and kept me informed of the cars status of service. I look forward to her assistin Nicole was certainly knowledgeable, answered all of my questions and kept me informed of the cars status of service. I look forward to her assisting me again when I’m in for my next maintenance. More

"Cleanup on aisle service" Service appointment was scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Re scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Response 1.5 hours. I was offered a $1000 mileage-based service. I noticed transmission related items on the service list. I asked about a letter I received regarding a potential transmission issue/ extended warranty. I asked for additional information. He didn't have any. I was offered a $200 transmission diagnostic fee. If the problem was found, the fee would be waived. I asked for some symptoms of a transmission problem. He mentioned hesitation, and I believe he used the word shuddering or something similar. I said that there is a delay when accelerating and a feeling of tap tap tap (i guess shuddering) during acceleration - a recent occurrence. response....Crickets.... I declined the $1000 service and the diagnostic fee. I can afford brakes and the oil change. My logic- Subaru sent me a letter about a potential transmission problem- why should I be charged a diagnostic fee? During a test drive with Mark (excellent Sales guy) I received a call from the service writer. They can't finish the brake job today. He offered to drive me home and I can pick up the car tomorrow (friday). no and WHY? he said the mechanic leaves at 3:30. SERIOUSLY? He said I should have made an earlier appointment. I told him that when I called for service - the robot lady asked why I was requesting service. I said oil change and front brakes. I was given the option of 11am or 2PM. I choose 2PM. He said I should have spoken to a human. To be clear, I called the service # and I was connected to the robot, not a human. Recap - 2PM appointment for 2 services. front brakes and oil change. asked and answered - if needed, Brake job takes 1.5 hours Offered $1000 service - declined received no helpful info about the transmission problem letter Offered diagnostic fee of $200 to clear that (whatever 'that' is) up - declined Brakes not fixed I don't wish my complaint to be wasted. Use it to fix the 'process" and call on me if you want assistance. Lynn B More

Great work reliability and family and friends too . rain or shine. And nighttime too ok . rain or shine. And nighttime too ok . More

Excellent customer service recommended. An incredible deal. The building is very modern and comfortable for customers to wait. An incredible deal. The building is very modern and comfortable for customers to wait. More

Very helpful and knowledgeable. They answered all my questions and responded promptly. Would definitely buy another Subaru from them They answered all my questions and responded promptly. Would definitely buy another Subaru from them More

Ekaterina was great to work with. She explained clearly everything to me. I look forward to working with her in the future when my car needs service. She explained clearly everything to me. I look forward to working with her in the future when my car needs service. More

I have had the pleasure of dealing with Lester Glenn Subaru in Toms River for years now. It has been my go to dealership overtime and I will continue to do so. Their service department is top notch! Subaru in Toms River for years now. It has been my go to dealership overtime and I will continue to do so. Their service department is top notch! More