Lexus Of Sarasota

I recently had the pleasure of working with Ana Lima during my car purchase, and I couldn’t be more satisfied with the experience. Ana was well-informed and enthusiastic, which made the entire process s during my car purchase, and I couldn’t be more satisfied with the experience. Ana was well-informed and enthusiastic, which made the entire process seamless and enjoyable. She was straightforward and transparent, ensuring I had all the information I needed to make a decision. As if her professionalism wasn’t enough, Ana’s pleasant and engaging personality was truly a bonus, making what can often be a stressful process both easy and enjoyable. Without hesitation, I would highly recommend Ana Lima to anyone looking for an excellent car-buying experience. She truly sets the standard for exceptional service! More

Great friendly service and the sales process was nearly stress free. Love my new NX. stress free. Love my new NX. More

I frequently go to the dealership for all my service needs. I am always completely satisfied with all of their work. They’re courtesy is amazing. All of the employees are completely professional. needs. I am always completely satisfied with all of their work. They’re courtesy is amazing. All of the employees are completely professional. More

Excellent experience in all respects. From selection, working out the deal and financing. Fine car. From selection, working out the deal and financing. Fine car. More

The people we spoke with and worked with were great people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to ta people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to take a long time. They do not take cashiers checks from outside lenders, with the exception of two local credit unions (I think it was two). The used vehicle we purchased had a strong perfume odor in it. One person said they couldn't smell it, which is odd, and we were not given a potential source or cause of the odor, whether the previous owner wore too much perfume, or spilled perfume, or whether perfume could have been used to mask the smell of smoke by the previous owner before being traded in. We just wanted to learn more from their detail team so we could address the odor directly. The smell was not enough of a deterrent for us as the vehicle was what we wanted, so we just accepted it. When we went to pickup the vehicle we were told it was detailed, but it did not appear to be detailed. There was a smear of some kind on one of the interior arm rests that we noticed when we test drove the vehicle, which was still present when we picked up the vehicle. We could also swipe our fingers throughout the vehicle and see light dust on our fingers, so it seemed obvious to use that it was not cleaned. Either it wasn't detailed at all, or they did a poor job. We pointed this out and they did end up giving us a free detail coupon. Lastly, we received what seemed to be a personal message from the general manager, Mr. Lima, but it was obviously an automated message. In the message it said "Please feel free to contact me directly if anything about the purchase was unsatisfactory." so we reached out to him about these topics, with two follow-ups, and never heard back. Not that Lexus of Sarasota is a bad dealership, we just did not have a 5 star experience. I answered a "No" on "would we recommend" because our questions were left unanswered. We would probably still buy from them again if they had a vehicle we wanted. I wanted to give 5 star ratings to two of the other people we worked with (one a sales manager, one a finance manager) but for some reason they are not listed. More

This dealership was very organized and very friendly to deal with, along with great service. I would highly recommend this dealership. Thank you Mark Laframboise deal with, along with great service. I would highly recommend this dealership. Thank you Mark Laframboise More

I was quite satisfied with the agreement on price from Lexus, following the hurricane in which I lost my car. The sales rep, Austin, was very professional and helpful as well. Lexus, following the hurricane in which I lost my car. The sales rep, Austin, was very professional and helpful as well. More

Very welcoming and pleasant. Ana was very knowledgeable and answered all of our questions and addressed all of our concerns. She went above and beyond to make our purchasing ex Ana was very knowledgeable and answered all of our questions and addressed all of our concerns. She went above and beyond to make our purchasing experience enjoyable and easy. Thank you Ana More

Had a great experience with Jamie and the whole Lexus sales team. Very happy with a seamless process and of course my new vehicle! sales team. Very happy with a seamless process and of course my new vehicle! More

Very professional, developed a comfortable, warm rapport. Would buy another car from her because you sensed a long term relationship. Would buy another car from her because you sensed a long term relationship. More