Lexus of Akron-Canton

Absolutely amazing communication skills from a sales person she did an amazing job from start to finish very professional worked with me detail oriented took the time to go over every control an option person she did an amazing job from start to finish very professional worked with me detail oriented took the time to go over every control an option of the Toyota I highly recommend her she’s an asset to you guys and I will be continue to do business with your dealership More

Approachable, Awesome, Speedy, Integrity, Solid Performance, Relentless, Absolutely the BEST buying experience I have ever had. The continued support during the whole process is something you just Performance, Relentless, Absolutely the BEST buying experience I have ever had. The continued support during the whole process is something you just can't find anywhere else. There was never any pressure to buy, every person here listened to my needs as a buyer l, and they worked together to find what the better and best fitments were for those needs. I will definitely be a forever customer. More

I had a really good experience with this dealership. I was looking at two cars this day, one from Lexus of Akron and one from a competitor near them. Yoko was very friendly and helpful, and at no point I was looking at two cars this day, one from Lexus of Akron and one from a competitor near them. Yoko was very friendly and helpful, and at no point did I feel uncomfortable about making a purchase. Janelle and the lady she was training were also very helpful, we had a misunderstanding at one point during the purchase but she made sure everything was sorted out that day. I would definitely recommend them. More

Great customer services as always at Akron Lexus. Third car from them and they always do a great job Third car from them and they always do a great job More

Ruth was easy to work with, fast, and honest! I really enjoyed my time with her. I really enjoyed my time with her. More

Our second time purchasing a Lexus. Much better experience at this dealership. Everyone was very helpful and the process was easy. Much better experience at this dealership. Everyone was very helpful and the process was easy. More

Kari was informative, honest and made the process of buying a car a wonderful experience! buying a car a wonderful experience! More

This dealership is awesome. It’s the second vehicle I bought from them and I live 3 1/2 hours away. So much better than the ones nearby. Shelly is the best. Very professional It’s the second vehicle I bought from them and I live 3 1/2 hours away. So much better than the ones nearby. Shelly is the best. Very professional, personable, efficient and accommodating. She went out of her way to get me the vehicle that I was looking for that no one else could find. And she got it delivered to me a month earlier than originally promised I highly recommend. The dealership and Shelley to anyone interested in purchasing a Lexus More

This dealership is professional and welcoming. This is my second purchase and I have referred others to this dealership too. This is my second purchase and I have referred others to this dealership too. More

n March we contacted the dealer about a Lexus 450. They said they had one coming in and asked for a deposit and we gave them one. We were told the car would be in mid-April. April 18 and for a couple They said they had one coming in and asked for a deposit and we gave them one. We were told the car would be in mid-April. April 18 and for a couple of days I tried to call the sales rep Kari and no answer--no return call. On 4-21 I finally called the office and she answered, obviously because she had no idea who was calling. After some studdering, she said they sold our car to someone else the day before they sold it to us but nobody put the notes in the system. I asked to talk to a manager and got Pete, who said they sold our car to their attorney! ! ! ! I asked if they truly sold it 3 weeks ago why did no one call me and why do you still have my deposit? I did get my deposit back. Pete said he would get me another car but had to ask Lexus to move some units so we could get the car we wanted and it would take about a week. A week later I called the dealership and Pete was not in so I left a message. A couple of days later another manager called me and said they could not get me a car in the color we wanted. I gave them a 2nd color to try. May 7th Kari sent an email and said there was a car being built for us....May 19th email car is still being built...June 26th I called and asked if they sold my car for the 2nd time...Kari said there was a radio problem and it would be coming. In July I got a call from Kari and said our car was in! ! ! ! I did not buy a car from this dealer----Can you understand why? ? ? ? Moral of the story---company attorney's money is greener I guess. More