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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,380 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,380 reviews

December 10, 2023

Dealer was very professional to work with. Sales person, Marc Bales, was a pleasure to work with and really helped us get the best vehicle and deal. More

by SLuckett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
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Dec 11, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with the dealer and specifically mentioning Marc Bales. We're thrilled to hear that the dealer provided professional service, and Marc was a pleasure to work with, helping you secure the best vehicle and deal. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Safe travels and enjoy your new vehicle! 🚗😊

December 06, 2023

I think buying a car is hard and it's stressful! But I had a great experience here. My salesman, Ralph Petty went above and beyond to make this go well - and to get my business. Every phone call, ev More

by lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga! We understand that buying a car can be a challenging and stressful process, and we're thrilled to hear that you had a great experience with us. Ralph Patty is a valued member of our team, and we're delighted to know that he went above and beyond to ensure a smooth and satisfying car-buying journey for you. Providing attentive and personalized service is a priority at Lexus of Chattanooga, and we're pleased that you felt supported through every phone call, text, and email. Your satisfaction is our ultimate goal, and we're thrilled that you now have a new Lexus that you love. If there's anything else we can do for you or if you have further feedback, please don't hesitate to reach out. Congratulations on your new Lexus, and thank you for choosing Lexus of Chattanooga!

December 01, 2023

Excellent dealership with professional and knowledgeable personnel. Marc Bales made the purchase process both easy and enjoyable. More

by kastnice
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and positive feedback about our dealership! 🌟 We're delighted to hear that you had an excellent experience with our professional and knowledgeable personnel. It's wonderful to know that Marc Bales made the purchase process easy and enjoyable for you. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

November 29, 2023

Ralph Paty made an effort to find the vehicle that we thought we were looking for as well as several others he thought we might be interested in. Once we zeroed in on a particular vehicle, he was extreme More

by Russell T
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Ralph Paty and our team! 🌟 We're thrilled to hear that Ralph went above and beyond to assist you in finding the right vehicle, providing helpful information, and making your purchase experience pleasant and satisfactory. Customer satisfaction is our priority, and we appreciate your kind words about the courteous and helpful interactions with everyone on our team. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We value your business and look forward to serving you in the future.

November 28, 2023

Everyone there was friendly and helpful! Marc especially , but also everyone else not even "assigned to us ". Everyone asked if we needed help or anything else ...to drink etc Marc helpe More

by suzannedew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us at Lexus of Chattanooga! 🌟 We're thrilled to hear that everyone, especially Marc, was friendly and helpful throughout your visit. It's wonderful to know that Marc was patient, pleasant, and efficient, even when faced with some challenges. We appreciate your kind words about the technical trainer, the accounting team, and the overall experience. Your feedback is valuable to us, and we're grateful for your willingness to work with us again. We understand your concerns about the parking lot and appreciate your patience. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. We look forward to serving you in the future, and we'll keep your anticipation for the new location in mind.

November 28, 2023

This was one of the smoothest purchases I've ever made at an automotive dealership. Marc was great to work with, great communications, easy to work with and was genuinely interested in making sure I was 100% More

by Bill_G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with us! 🌟 We're thrilled to hear that your purchase at Lexus of Chattanooga was one of the smoothest, and Marc played a key role in making it an excellent experience. It's wonderful to know that Marc was great to work with, communicated effectively, and ensured your complete satisfaction with both the vehicle and the dealership. We appreciate your enthusiastic recommendation of Marc and Lexus of Chattanooga. Your kind words about our friendly and professional staff mean a lot to us. If there's anything else we can do for you or if you have further feedback to share, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.

November 26, 2023

This is one of the best dealerships i have ever been to. The level of customer service is fantastic. Ralph Paty helped us out. He was extremely knowledgeable and very friendly. He did not push us at all and More

by Jmpastry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Lexus of Chattanooga responded

Thank you immensely for your glowing 5-star review! We are thrilled to hear that your experience at Lexus of Chattanooga was one of the best dealership experiences you've had. Your kind words about our level of customer service, especially mentioning Ralph Paty, are truly appreciated. We're delighted that Ralph's knowledge, friendliness, and dedication to providing a pressure-free environment made a positive impact on your car-buying journey. It's fantastic to know that you felt well taken care of by our team, and we're grateful for your recognition. We appreciate your loyalty and the honor of being your go-to dealership. If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. Thank you for choosing Lexus of Chattanooga!

November 25, 2023

Curry was a very professional and kind salesman. His passion is very evident for his customers and trying to get them what they want/need. There was no pressure to push anything more than what I des More

by Nursemom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone and Chandler
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Nov 27, 2023 -

Lexus of Chattanooga responded

Thank you so much for taking the time to share your positive experience at Toyota! We are delighted to hear about the professionalism and kindness you experienced with Curry Stone. It's wonderful to know that his passion for helping customers and ensuring their needs are met left a positive impression on you. We greatly appreciate your 5-star rating and your willingness to recommend us to other buyers. Customer satisfaction is our top priority, and we're thrilled to have Curry Stone as part of our team, making your experience memorable. If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We look forward to welcoming you back to Toyota in the future!

November 25, 2023

The dealership is bright, very clean and inviting. The staff was friendly and professional. Very impressive. More

by sueriddle423
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our dealership bright, very clean, and inviting. Creating a positive and welcoming environment is important to us, and we're delighted that you were impressed with the ambiance. We appreciate your kind words about our friendly and professional staff. Customer satisfaction is our priority, and we're glad to have made a positive impact on your visit. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

November 20, 2023

It was a true pleasure working with Fred on the purchase of our new GX460. Fred was very professional yet cordial and most helpful at the same time. He was very knowledgeable and answered all the questions More

by REF4E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Lexus of Chattanooga responded

Thank you so much for choosing Lexus of Chattanooga for your new GX460 purchase, and for taking the time to share your positive experience! We're thrilled to hear that Fred provided you with professional, cordial, and helpful service throughout the process. Your recommendation of Fred and Lexus of Chattanooga means a lot to us. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again in the future. Safe and enjoyable travels in your new GX460!

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