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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,842 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,842 reviews

December 04, 2021

Thanks Andre & his team! Fast service and loaner was available to be able to complete my tasks More

by rcoffy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rust I believe
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

It's terrific to hear you were well accommodated by Andre and the Lexus of Pembroke Pines team while we efficiently completed your service. We're grateful that you took a moment to share some positive feedback with us, and we hope we'll see you back again down the road!

December 04, 2021

Had a good feeling, confident on good dealership guidance Over all satisfied of a good purchase More

by Juan Ayra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

Juan, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Lexus of Pembroke Pines team.

December 04, 2021

Too long of a wait for an oil change. Over a 2 hours wait to get my oil changed. More

by Jermaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry
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Dec 20, 2021 -

Lexus of Pembroke Pines responded

It's always hard to receive negative feedback, but I appreciate you posting about your experience. We'd like the chance to make things right. If you're interested in my help, would you please give me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 04, 2021

Melissa is an excellent service representative and always helpful. She goes above and beyond for her customers. More

by lisaswickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa in service
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

Lisa, thank you for the great review! We appreciate your business and are happy to hear that Melissa went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

December 04, 2021

Marvens was an excellent representative of your company. He was personable, knowledgeable and down to earth with his contact skills. He made me feel very comfortable at the dealership. He quoted me a pri More

by MLEVY8008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2021 -

MLEVY8008 responded

I have tried twice to contact Lynn Gonzales and did not receive any response. I am sorely disappointed because I expected more from this company. As it stands now, I cannot, in all good conscience , recommend Lexus of Pembroke Pines.

Dec 13, 2021 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share your gratitude for Marvens and compliment his integrity and hard work. We will be sure to share this review with him, and he'll be glad to see your kind words. I'm sorry to hear that your experience with our finance team was less positive and that the agreed-upon price was not the final total of the transaction. I will touch base with financing to gather more details and address this input. If there is anything more you need assistance with at this juncture, I would be more than happy to take your call. Kindly, Vladimir Keslin - General Manager - (954) 280-0679

December 04, 2021

Jose is the best and is always professional and helpful. Great service. Thank you for everything! More

by mluu0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

It is great to hear that Jose was professional and helpful. Thank you for this excellent review of Lexus of Pembroke Pines!

December 04, 2021

Very good consumer and true to his word. I love the service I received and will refer my coworkers and family so keep up the good work and service More

by Sharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Mehta, Andres Maranon
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing feedback and for recommending Lexus of Pembroke Pines to your family and friends, Sharon. We are deeply grateful for your kind words and support! See you next time!

December 04, 2021

I had a Great sales person, very honest,knowledge and treat me like knows me for years, You can ask him "Q" about any not related to Vehicles,but Finance,Lease he takes his time,I came to buy,finally I More

by JRAHMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Carlo Correa
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Dec 06, 2021 -

Lexus of Pembroke Pines responded

We're happy that you had such a great experience with our team here at Lexus of Pembroke Pines! It makes us happy that you could score an awesome vehicle. Thank you for this excellent review!

Dec 06, 2021 -

JRAHMAN responded

Thanks,I do not mind Publicly Thanks

December 03, 2021

Love them! 5 time we purchase our vehicle here. Love everything about this dealer and the personal. More

by NFRENCHIE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Whitney, Mohammed I Yousuff
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Dec 03, 2021 -

Lexus of Pembroke Pines responded

It is truly great to hear that you had a wonderful purchasing experience. The entire Lexus of Pembroke Pines team appreciates this review.

December 03, 2021

Cordial and efficient service. Showed me as many alternatives as I requested. Negotiation of the deal was very transparent and to the point. I was very much satisfied. More

by RENALDYGUTIERREZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dont recall his name at finance dept
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Dec 03, 2021 -

Lexus of Pembroke Pines responded

It's great to hear that our team was great to work with and that you're satisfied with the deal you received! The Lexus of Pembroke Pines crew wishes you many miles of safe driving, and we'll see you again next time.

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