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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,891 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,891 reviews

November 29, 2021

We friendly! The Follow up was great! Also Having the loaner car is very, very helpful! More

by christinarn4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 29, 2021

Great customer service, timely professional and very appreciated. Full service center. Customers are well informed and taken care of More

by Thearyans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Lexus of Sacramento responded

We're thrilled that you have found your experience with us to be a positive one. Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 28, 2021

I have been taking my 3 Lexus cars to the Sacramento dealership for regular service and repairs for about 10 years now. Nick Cruz has been my service advisor — very customer service oriented and looks a More

by gbatilando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nick always deliveres such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 28, 2021

Everyone was helpful and nice. For it being our first time buying a car they took great care of us More

by GREENCOLD84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David J. Toves
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Nov 28, 2021 -

Lexus of Sacramento responded

It's great to hear that David, Mike and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 28, 2021

I made an appointment and when I arrived they did not have my appointment down even though I had a text confirmation. While waiting in line with my car my service person completely ignored and bypassed More

by LETICIA3308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Lexus of Sacramento responded

This definitely sounds frustrating, and I apologize for this discrepancy in our scheduling, Leticia. Providing our guests with attentive and efficient care is always the goal, and I'm sorry to hear we fell short this time. I will speak with my team about this feedback so we can strategize how to offer a better guest experience in the future. If there is anything more you wish to share or anything I can do for you at this juncture, please reach out. Thank you, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

Helpful
November 26, 2021

Excellent service! Decision to purchase a Lexus was easy. The sales representative made everything easy to understand. More

by BKY1060
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Morgan
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Nov 28, 2021 -

Lexus of Sacramento responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 25, 2021

Tracey, always joy to work with regarding my vehicle. Empathetic, professional and has it done right the first time! More

by MR.PRENTISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Lexus of Sacramento responded

It's great to hear that Tracey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 25, 2021

Everything went good in the buying process of my es 350fsport.I took it for a test drive&got a good apr! More

by SONORA2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
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Nov 28, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 25, 2021

Great customer service. Made the experience very smooth. Would recommend to my friends and family. More

by NAKUMATOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Helpful
November 24, 2021

Poor customer service, the worse Lexus service center I’ve been to. The service manager (I believe her name is Leslie) doesn’t care about customer service. It’s important to be compassionate and show emp More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leslie
Report | Print
Dec 07, 2021 -

Lexus of Sacramento responded

I'm sorry to hear that your recent service visit left you disappointed. We do believe in providing empathetic care to our guests, most especially when we aren't able to meet their needs. We sincerely appreciate your business, so I would be grateful for the chance to speak to you about your time with us and offer my direct support. We are eager to provide an exceptional guest experience, and your feedback will help us to do so. Please give me a call whenever you are free next. Thank you, Christian Simon - General Manager - 916-465-6331

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