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Lexus of Sacramento

Sacramento, CA

4.7
2,886 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,886 reviews

December 15, 2023

We are and always have been treated like royalty We are treated very well as if we were the only guest at the dealership. We get prompt service and our Service Advisor Christina Carson is there to help us More

by DAVIDEMUSTIN
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Dec 15, 2023 -

Lexus of Sacramento responded

David, Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 15, 2023

Starting with Carlos I was thinking of buying my car from Valley Lexus because I worked with them before, however they didn’t listen, I looked around and saw that Lexus of Sacramento just got a car so I emai More

by PACIFICBUILDERSDAVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lexus of Sacramento responded

We're so glad to know that our team at Lexus of Sacramento was able to provide you with a fantastic experience! It's great hearing how Carlos, Jarod, and Kal were all instrumental in your car-buying process. We appreciate the recommendation and look forward to serving any future needs you may have. Safe travels ahead!

December 15, 2023

Lexus Sacramento’s service is efficient and courteous. Customer service is great. Location is convenient. More

by Ecshen57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know these folks listed here
Dec 17, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

December 14, 2023

They were nice, finish work early. I am satisfied. The waiting room is good, cozy. More

by WENYI_LONG
Recommend Dealer
Yes
Dec 14, 2023 -

Lexus of Sacramento responded

We're thrilled our team welcomed you to Lexus of Sacramento with timely service and a comfortable waiting area! We look forward to your next visit!

December 14, 2023

Christina is efficient, helpful and courteous. She has been my service consultant for many years and it’s always a pleasure doing business with her. I appreciate her attentiveness. More

by KACN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christina delivered such a great experience! Best Regards, Christian Simon General Manager

December 14, 2023

They need to keep customer updated and what to expect. Took car in for windshield and they did not schedule the person to put it in and then didn’t tell the truth about it. Good bad or ugly always be hone More

by DEANNAFROGUE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None above. Idk
Dec 14, 2023 -

Lexus of Sacramento responded

Deanna, keeping our customers informed and providing honest service is very important to us, so it's disappointing that we didn't meet those expectations in this case. We'd appreciate the opportunity to discuss this further with you. I will search for your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 14, 2023

They were very helpful in h r lying u s find the car we wanted and t Gen we purchasing our vehicle very easy . It went very smoothly, changing my.mind in how groolingbpurchasing sn auto can be More

by ROCKETMAN19791939
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
Dec 14, 2023 -

Lexus of Sacramento responded

Thanks for your feedback on your recent visit to Lexus of Sacramento. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Regards, Christian Simon General Manager

December 14, 2023

Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv More

by SESWETTENHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 14, 2023

Everyone is always very polite and they keep you updated on the status of your vehicle. I appreciate the complimentary Lyft rides. Great facilities and amenities. More

by ANGELNARANJO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento! It's great that our team kept you updated and the complimentary Lyft rides were helpful. Thanks for your feedback, we appreciate it!

December 14, 2023

Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More

by JC3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with Christina at Lexus of Sacramento! It's great to see our team providing the efficient and friendly service we strive for. Thanks for your review, and don't hesitate if there's anything else we can assist you with in the future!

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