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Liberty Subaru

Emerson, NJ

4.9
5,988 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,988 reviews

July 26, 2019

Excellent Experience Exceptional customer service with Anthony Cirillo. He was very willing to help and responded quickly to emails with questions I had. I highly recom More

by Jbrunet849
Recommend Dealer
Yes
Employees Worked With
Anthony Cirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2019

Great experience at Liberty Subaru Our consultant,Tom Quinn listened our request carefully and recommended such a nice car at great deal. Service dep was so friendly. We look forward t More

by Konkon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Quinn
July 25, 2019

extremely informative, cordial, filled with info Our sales rep, Chris Armentano, was very pleasant and informative. He answered all of our questions and checked out anything he did not know . He sat More

by outbackAussie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Armentano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Finkel
July 24, 2019

Best Experience Of Buying a Car I have to say that this was the best car buying experience I have ever had. Jeff and his team were great. They listened to what I was looking for in More

by 2019 Impreza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wangerin, Dave Finkel
July 24, 2019

Excellent Service We recently leased a Forester at the Liberty Subaru Dealership. Tom Quinn was very knowledgeable and professional and provided us with outstanding ser More

by DarenB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Goon, Tom Quinn
July 23, 2019

This is our 8th liberty Subaru most of which we got fromJeff It's always a pleasure to work with Jeff. We've bought and serviced so many cars here and it's always a great experience. I highly recommend becomin More

by Kobe's car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin, Ed Vogel
July 23, 2019

Car lease I picked the car with all my preferences at the company site and sent the order number to the dealer, who did all the rest in the exact timely manner. More

by Alexander
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2019

Not family-friendly, ignores women Asked this dealership for YEARS to put a baby changing table in at least the women's bathroom (I bought my car here and get it serviced regularly here More

by PeevedParent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Vignali
Jul 23, 2019 -

Liberty Subaru responded

Hello, PeevedParent...thank you for taking the time to write about your experience. As the father of three daughters, I can appreciate how convenient a clean changing station can be when it's time to change a diaper, which is why when we renovated our public restrooms a few years ago, the original plans included changing stations in BOTH restrooms. As you may be aware, Federal law requires that all public restrooms comply with the Americans with Disabilities Act, also known as ADA. In order to be ADA compliant, public restrooms are required to have handrails on the walls within a certain distance from the toilet and sink, and there must be a clear 60 inch circle in the middle of the room, with nothing (including the toilet, the sink, or any anything on the walls) protruding into that area. While I would love to be able to provide this amenity as originally intended, given the size of our restrooms, there simply isn't enough physical space to have changing tables and be ADA compliant. Please know that the fact that we have not installed changing tables isn't because we're ignoring you, and it isn't because we don't care about families...it's because we need to comply with Federal law. I recognize this isn't the response you were hoping for, but I do hope that it provides some insight. Separately, I would be most appreciative if you would give me a call at (201) 261-0900 x136 so we can discuss which of my employees told you "yeah, sure, I'll tell the owner" and rolled their eyes at you. I am appalled at the notion that someone in my organization would speak to any customer in such a manner. Such behavior has never been, and will never be tolerated at Liberty Subaru.

July 23, 2019

My parents bought from Liberty, now my wife and I do too! My parents have had a relationship with Liberty Subaru for many years, Now, when my wife and I were in the market for a car, my father recommended Lib More

by ASLondon2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wangerin
July 23, 2019

Excellent professional and friendly help John Clarke was the perfect kind of salesman to deal with. He was extremely friendly courteous knowledgeable about the car and enabled me to take car More

by CarGurl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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