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Liberty Subaru

Emerson, NJ

4.9
6,005 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 6,005 reviews

July 29, 2017

Best Dealership Experience In 40 Years - Angelo Brian coordinated the delivery of my new Forester with perfection. The day we picked up the car went without a hitch. His technical review of every More

by Tree Hugger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
Aug 30, 2017 -

Liberty Subaru responded

We hope you are enjoying your Forester, and happy to hear about your experience with Brian. Please don't hesitate to give us a call if you have any questions, we hope to see you back again! Thank you for the feedback!

July 29, 2017

Best expierences in buying a new vehicle! We traveled from Central Jersey to Bergen County. We worked with salesman John Clarke. We leased a 2018 Subaru Forester. John was extremely helpful a More

by Sandy4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear this was your best experience, and we hope you are enjoying your new Forester! Please give us a call if you have any questions, we thank you for your review!

July 28, 2017

Scammers!! The people who sold me the car were nice and worked with me very little on price however they scammed me on the warranty for my vehicle. I paid an ext More

by Ryguy45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Albanese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Finkel, Bob Osterlof, Augie Ercolino, Chris Armeli, Bryan Vignali
Jul 29, 2017 -

Liberty Subaru responded

Hello, Ryguy45...thank you for taking the time to leave feedback on your phone call with Bob. If he came off as being "rude" during your conversation, and "talking to (you) like (you're) an idiot", that certainly was not his intention. When you called, you let us know that your clutch was slipping. What Bob was trying to convey is that the clutch is a wear item (similar to windshield wipers, tires, and brake pads), and is only covered for 3 years or 36,000 miles...whichever comes first. The rest of your transmission components (hydraulic system, gears, bearings, etc.) are covered under your service plan, but if the clutch is slipping, it's likely not due to a failure of these other parts. He wanted to be upfront and ensure that the right expectation was set for your visit...it wouldn't be fair to you if he were to spring this type of information on you AFTER your car has been disassembled. Since your car hasn't been here for us to confirm what is actually causing your clutch to slip, my recommendation is that you re-schedule your appointment so that we can figure out exactly what's going on...right now, we're speculating based on a phone conversation. If we discover that clutch is the cause of your issue, given the fact that you've only had the car for a year and have only put about 10,000 miles on it since you bought it, I'm confident that we can get you taken care of. If you'd prefer not to work with Bob, ask to speak with Chris or Bryan...I'll make sure they're expecting your call.

July 27, 2017

Fast, professional, responsive, excellent. I'm a repeat Subaru customer, but I live in NY, not NJ. I've previously used a different dealership closer to me, but didn't have a great experience w More

by davidjschloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan "DJ" Meola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We know it can get confusing with all the Dan's here! We are so happy to hear how smooth your experience went with our staff, and we hope that you are enjoying your new car! We thank you for recommending us, and look forward to seeing you back for the next one. Thank you for your review, we appreciate the feedback!

July 27, 2017

Subaru family Liberty Subaru was highly recommended to my wife and I by both my father and father-in-law, who have both bought many cars at this dealership. Our ex More

by Runner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin
Aug 30, 2017 -

Liberty Subaru responded

Welcome to the Liberty Subaru family, we hope you are enjoying your new Outback! We are so happy to hear you had a wonderful experience, and if you have any questions we are one call away. We appreciate your review, and hope to see you back again!

July 27, 2017

Great service, great car!! leasing Subaru Out back for a second round, love it and I'm thinking about buying off after the lease is over for my son in college!! More

by Dong Hoon Shin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallo
Aug 30, 2017 -

Liberty Subaru responded

That's a very thoughtful idea for your son! Thank you for your review, we are so happy to hear you love your Outback!

July 26, 2017

4th purchase I have been doing business with Jeff and Liberty Subaru for about 10 years. I have always found it easy to work with them and have never had any iss More

by JOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin
Aug 30, 2017 -

Liberty Subaru responded

We hope you are enjoying your 4th purchase, and appreciate your customer loyalty! We are so happy to hear Jeff has been able to assist you with all your questions, and we appreciate you recommending him and our dealership! We appreciate the feedback, and hope to see you back for the forth!

July 25, 2017

Would not even give you 1 star, damaged car when put in for Car was damaged when put in for service. They tried to fix but you could still see & feel damage. Bob Osterlof said he would need picture of car when More

by Not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Portee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Vogel, Bob Osterlof
Jul 29, 2017 -

Liberty Subaru responded

Hello, Not Happy...thank you for taking the time to leave feedback on your experience. You'll have to forgive me for not being able to figure out who you are given the name and description of your issue, but you didn't give me a lot to go on, so I'll have to respond less specifically than I'd like to! We do have security cameras throughout our property, both inside of our facilities and out. Depending on the type of damage we're looking for (door ding, scratch, etc.), the security camera recordings can be inconclusive. In such a case, we'll review the recording and follow a car from the time a customer drives it onto our property, through the service process, until the customer drives it away, looking for a cause of the damage that a customer has brought to our attention (many times, parking lot damage is caused by other customers!). In this case, it sounds like Bob did not agree that the damage occurred while your car was in our care but went ahead and fixed it anyway. That being the case, I'm guessing you're someone we see regularly, as Bob has been known to do that for our good customers on a goodwill basis. Finally, I'd like to address the most disturbing part of your comments. Your statement that "Bob is a liar & not to be trusted" is very serious. His track record over the past 38 years at Liberty Subaru would indicate otherwise. Many of our repeat customers are repeat customers because of Bob and his Service Department...if your characterization were accurate, this would never be the case. I feel badly that you disagreed with Bob's assessment of your claim and his goodwill repair of the damage you brought to his attention, but to defame him (or anyone) from behind the curtain of anonymity that the internet provides is unacceptable. I see you also gave Ed (who presumably sold you your car) and Tom (who presumably prepared your paperwork when you purchased your car) poor ratings. Your review doesn't make clear how they're connected at all with the situation described in your review, or why they deserve low marks. In this case, it's clear that we fell short of your expectations, and I feel badly about that...we take these reviews very seriously. Each time we fail to meet a customer's expectations, we use it as an opportunity to grow, but that only happens when customers take the time to let us know, so I appreciate the fact that you took the time to do so.

July 25, 2017

EXCELLENT SALES TEAM! Very good experience with this place and we are very happy with the vehicle we got. When we need another car we will be back. More

by 0K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrus Ashtyani
Aug 30, 2017 -

Liberty Subaru responded

Thank you for taking the time to leave a review, we are so pleased to hear you are happy with your new car! If you have any questions please give us a call, we hope to see you back again!

July 25, 2017

Not pushy, Very responsive, Great Overall Experience Throughout my car search, Dan R. was helpful, courteous, and responsive. He was not pushy and actually listened to what I was looking for in a car. He More

by Kirby2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear you are enjoying your new ride, and had such a great experience with Dan! If you have any further questions about the car, please don't hesitate to give us a call. We appreciate your review, and hope to see you back again!

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